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Verified
5/5

2011-05-01

"Great Service Fast shipping. Phones arrived quick and as described. Instructions for transfering numbers were easy to follow and helpful. A++ positive experience."

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Verified
5/5

2011-05-01

"Simply awesome, really!
I've ordered a 4G Modem and new phone through them over the last few months. I got both of them for free and received cash back from Fat Wallet. The devices were delivered promptly and work great. Thanks for the great deal!!!!
"

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Verified
5/5

2011-05-01

"I received my phone quickly and it securely packaged. I rate wirefly 10/10. Great service and customer experience. I love my Droid X. Its made my life so much easier!"

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Verified
5/5

2011-04-30

"First and most important, Wirefly has the best prices around. It was very easy to navigate through their website to get exactly what I wanted. I got my new cell phones very quickly and very free!!!"

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Verified
3/5

2011-04-30

"Not very helpful on the phone after the 30 day period was up.
You're on your own if you have any problems with your phone.
"

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Verified
5/5

2011-04-30

"wirefly was apositive venture from beginning to end.They kept me informed with my order phases and shipping.Will use them in the future."

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Verified
5/5

2011-04-30

"I was referred to Wirefly by a friend and couldn't be happier.

I ordered three Verizon phones (two smartphones and one "regular" phone) on 2/28/11. When I entered the service numbers I mistyped the area code for one of the smartphones. This kicked the order back into a "Please contact us" state.

I entered a chat with a Wirefly representative, gave him the order information, answered the security questions and he quickly figured out what the problem was, got the correct area code number from me and expedited the order. The CSR was professional, polite and efficient. He even managed to accept responsibility for my typo - which, clearly, wasn't his fault.

Our phones arrived a few days later, new in box, definitely not refurbished or unpackaged - looked exactly like the same phones/packaging I would have received had I ordered the phones from VZW and paid $350 instead of $58.

I had no trouble activating them once I read the instructions - it does help to RTFM. *wink*

Two months later, I'm thrilled with our phones. My Fascinate is a huge improvement over my old Blackberry, my husband may love his Droid X more than me and my mother is thrilled to now have a phone that she can take pictures of her grandsons. (She used to have the Samsung Knack - which is specifically for the elderly - simple, but it didn't have a camera.)

I would absolutely do business with Wirefly again - I've recommended them to everyone I've spoken to that has mentioned it being "upgrade time."
"

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Verified
1/5

2011-04-30

"i purchased the g2x for $181.26 on April 29 2011 i was really excited about the cheap price for and upgrade but one thing customer service rep failed to tell me was wirefly doesn't upgrade from t-mobile flex pay accounts so my order was cancelled one hour later and now i'm upset because my money still hasn't come back to my account yet"

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Verified
5/5

2011-04-30

"Very fast process from initial purchase to item arrival, regular shipping had my order placed @7pm arrived mid day 36hours later! Amazing price, no problems or "you can't do that" from my service provider, and the phone was absolutely perfect fresh in it's box, preactivated as promised. I will never buy another cell phone anywhere without first checking wirefly. DroidX."

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Verified
5/5

2011-04-30

"Wirefly team provided me with very compelling reason to purchase the windows htc 3G - by offering me a mouth watering deal. They assisted with the entire process of purchase and finally activated the phone before mailing to me in record time. I forgot to input my claim code for an accompanying bluetooth device, but once I notified their office, the associate calmly notified me that they would mail me a complimentary blue tooth device - which, for sure, arrived in the mail two days later.
Very commendable customer service!!!
"

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Verified
5/5

2011-04-29

"very good service I am more than happy with wirefly good job"

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Verified
5/5

2011-04-29

"Excellent prices, outstanding customer service, all major carriers. I will never buy a phone from any where else. I have used Wirefly for three different phone purchases over the last six years. Always great!"

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Verified
5/5

2011-04-29

"I am extremely satisfied with the price of Wirefly's products, overall the most competitive price you will find. Shipping was fast & easy...no complaints there.

The only problem I had was the original product was defective and I had to return it, and have a new product shipped. They did, as another customer stated, charge a $250 deposit fee; which was not waived for me. They also tried to keep my deposit stating that the phonbe wasn't returned within a specified timeframe.

Waiting to see if the deposit was refunded for that error. The tech also don't know anything about the phones, so don't call for any troubleshooting. In fact, reaching customer service was difficult & my complaint had to be escalated.
"

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Verified
4/5

2011-04-29

"We chose Wirefly for our recent wireless upgrade on Verizon based solely on price. I had not read any truly negative reviews, so no issue there, plus Wirefly (simplexity) provides the online wireless options for Dell, so I figured it was a safe place to get our new phones.
They shipped quickly, but they "activated" our new phones at shipping, so our old phones were deactivated. We had to call Verizon to resolve.
One of the phones we got stopped working after a week and Wirefly quickly resolved the issue. Unfortunately, they sent a phone with a temp number and this took hours on the phone between them and Verizon to resolve.
Quick answer: the hassles we dealt with were okay for us to deal with in order to get the phones for the price (free).
"

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Verified
5/5

2011-04-29

"I ordered 2 phones through Wirefly. Couldn't beat the price, and shipping was extremely fast. Communication throughout the process was great. I've called customer service once or twice and have been very happy with their assistance. Would recommend to a friend."

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