"I Got my Samsung Captivate from WireFly and love it so much... easy to use and does everything the Snapple does. at a lower price... in fact love the android OS. It was easy to buy and got it in no time... well worth going to wire fly were every one else is paying 200 mine was way less... thank you wirefly... "

"I had ordered an Epic 4G from Wirefly that was $75 cheaper than any other merchant along with an upgraded plan through Sprint. All of the transactions were handled quickly and I got the phone with free overnight shipping. Excellent and quick service and have already had a friend order a phone from them last week."

"Wirefly.com just saved me a lot of money! This was my 2rd time buying phones through Wirefly, and as always it was a great experience. They had a great deal on the MyTouch4Gs and the phone shipped the same day. At the store after a rebate it would have cost me $250! but through Wirefly I got it for $80. That is 170 dollars worth of savings. I saved a LOT of money, and I didn't have to deal with the rebates that Tmobile would have made me wait months for.

Wirefly can do everything you do at the corporate store but they do it online instead of waiting an hour in stores, and I didnt have to pay for shipping.

I'll keep shopping from Wirefly for my cellular needs and recommend it to all my friends. "

"I am editing my original review. After getting nowhere with Wirefly's customer service reps, I did some research on the company and decided to post a complaint here (I have never done that before but I was so frustrated). The very next day after I posted here I received a very nice apology email from Kim, who forwarded my information to Tanisha who contacted me within the hour and told me she would personally work diligently to resolve my issue. She even contacted Verizon that same afternoon and followed up with me right away with a phone call. I have never in my life experienced such prompt and courteous customer service. Thank you Kim and Tanisha. I will definitely use Wirefly again!





ORIGINAL POST: After a recent separation, I searched the internet for a good price on phones for my daughter and I, since my ex canceled our existing Sprint lines. I set up a Verizon account through Wirefly and received 2 Droid X phones 2 days later. I loved how easy it was to choose a carrier and the price of the 2 phones can't be beat (free), all in all, it was a great experience. Until I got my first Verizon bill for over $400. I called immediately to find out why it was so high and was told it was activation fees, deposit, and first months usage (WAY higher than I originally thought) with data packages. I did understand the breakdown and felt like an idiot for not REALLY reading the fine print. It was 32 days since my activation and I was locked in for 2 years so I spoke to a very nice supervisor who agreed to let me out of my contract if I returned the phones and that I needed to return the phones to them, not Wirefly, since I was out of the 30 day satisfaction guarantee period. She gave me an address and I sent the phones back the next day. (This was the first week of October) . I didn't receive anything from either Verizon (except that bill) or Wirefly after that so I assumed everything was taken care of and signed up with Sprint at a much more affordable monthly rate. January 2, 2011 I noticed a $600.00 withdrawal from Simplexity from my checking account. I called several numbers to explain what happened and was told to call the "office of the president" which I did, only to be told I was out of luck and even if I could get Verizon to send my phones to them they wouldn't reimburse me because it has been to long. I feel cheated, hopeless and frustrated. Plus now I am unable to pay my rent due to this huge unexpected charge from Simplexity. I will never recommend this company to anyone. "

"The only problems I had with my order was getting me, Wirefly, and Verizon on the same page as far as my account information. That took almost 2 days, but once all my information was correct, the process was quick and easy. Overall, my experience with Wirefly was very good and I would certainly do business with them again."

"This is my second time ordering phones and service from Wirefly and after all of the hassle I've experienced this time, I doubt I'll be placing a third order. I ordered two Droid X's for the phenomenal price of $19.99 apiece, much better than the buy one get one offer Verizon Wireless was running for $299. When I placed the order, I entered a request to have my existing # ported over from T-Mobile for the second line. I didn't see any info for any other requests, so the next day I chatted with two Wirefly cust svc reps to ask if I could get a 703 area code # for the primary line since my fiance does business primarily in Virginia.

Both of them told me no because the # was assigned based on the billing address' zip code yet the next update I received showed the primary line had been assigned a 202 area code # for Washington DC! My billing address is in Maryland. When I saw this, I submitted a complaint through whereismyorder.com and also faxed it to the corporate headquarters in VA since I didn't expect the same people who'd been lying to me to rectify anything.

I called Verizon and they said that this happens a lot with Wirefly orders, that they would change the # to a VA one, and that they would waive the $15 it usually costs to get a # changed. So I was straight up lied to by both of these reps and it would have cost me $15 to change the # if the Verizon rep hadn't agreed to waive the fee.

The service start date for the second line, with the # I was having ported from T-Mobile, was scheduled to be active on 12/23, but it wasn't. I had to call Verizon multiple times 12/24 and be on the phone with them for over an hour because Wirefly never put through the port request, even though all of the receipts and notifications I received from them showed my existing # was assigned to the new phone. I finally got service around 8:00 PM 12/24.

On 12/24 I also received an emailed response from Wirefly customer service:

"With regards to your email, I have checked the details of your order and I see that we will not be able to assign area code from other state as requested by you. However, as per the billing zipcode the area code is 301, if you wish we can escalate the matter and get the same assigned on the order.

If you make any changes in the number through carrier, it will trigger a penalty of $300 per phone for breach of contract."

WHAT?!! Not only did they not apologize for LYING and messing up my order, they are now THREATENING to charge me $600 as a penalty for having their screw ups fixed! This is absolutely insane.

In short, I got a great deal on the phones, but was it worth all of the time, hassle, and aggravation? Not really. I'm waiting to see what the response from corporate is and if I don't get one, the phones are going back by the end of the 14 day return period because I don't doubt they'll be trying to charge me $300-600 as soon as I can't just send back the phones anymore.

12/26/10 update
After I read the other review from someone who was charged that $300 cancellation fee, I requested a return authorization even though I really didn't want to return the phones. This morning I called the Simplexity corporate headquarters. The people I spoke to were very nice and helpful and told me I don't have to worry about getting charged that fee. Apparently this is an issue when customers get their numbers changed at the retail stores, because the retail reps removed Wirefly's dealer code and put in their own, so they get the commission. I was told that if you call the carrier's customer service # to request this change, then this does not happen. The customer service # at corporate is ***-***-****. I am going to give them more stars now since I think this is resolved now. I will come back and update this review again if it's not. "

"I place an order a new phone from www.wirefly.com to upgrade my old phone because 2 years contract was over by verizon,I choose the option that I wanted use exsting phone # with new device, the wirefly.com opened new account (new phone#) with my order.
I spoke with verizon's Rep person, he said if I want to cancel that new account, I need to return the new device to wirefly.com, so I spoke wirefly.com's Rep person that I need to return it to cancel new phone#, but she said I don't have to do that, I just need to call verizon to port old number to new device and they will cancel the new phone#, however, wirefly.com never contact to verizon for this problem and now verizon charged me 90 dollars for the new phone# that I never used and there is early termination fee if I want to cancel that account.
I discuss this prolbem with verizon and they just keep saying it's not their fault."

"I am changing my negative rating based on my most recent experience with Wirefly but, I am leaving it with this edit to give an honest depiction of my experience - listed under Previous Posting below. Wirefly did read my posting and were very responsive in taking action. They shipped my phone without further delay and at their expense, renewing my faith in this company and restoring my loyality to their services. It is unfortunate that it took so much effort but, they are a great company to deal with and the end justifies the means in this case. Wirefly, you missed the opening cord but, in the end you still ROCK.

-- Previous Posting --
Absolutely the most horrific tale of customer service I have ever experienced. If you have ever seen the episode of the soup natzi (form Seinfeld) you will know exactly what I mean. They gave me a test on my own account, from like out of nowhere questions and i selected the only possible answer and it was wrong (apparently). Anyway form taht point on it was "No Soup For You". I mean come on if I have every piece of security imaginable, SSN, Drivers License, Address, voters registration, birth certificate, blood type, what the hell is with the absurd and obstanant questions which can't be answered by the person themselves. I mean take a blood sample already adn sell me my goods, Jesus. If you get to do business with them they are a fine company but it is surely going to be run into the ground by tales of this type until they learn to value their customers."

"Great experience so far. They sent me the new Torch FREE with a bunch of accessories. Setup was fast and easy - great deal all around!"

"Best price I found anywhere! They answered all my questions and made the process easy for me. Phone showed up in a flash and it even shipped FREE! Loved my experience with Wirefly thanks to them I will never have to wait in line at the local cellular store again."

"I usually do not purchase items on internet stores because on net their product is different as they show and also provide bad service.
But in Wirefly case it is not like others.
Quick response, great communication. I was very surprised by their response.
Thanks Wirefly.
"

"Wirefly deactivated my old phone yesterday morning but the new phone they sent me will not activate. I have talked to 4 different people who could not fix the problem and said they were sending it on to their activation dept. and that I would receive a call from them. One said that I would receive the call in 1 hr, another 6 hrs, and the last said 4 hrs. None have called me and I still have no phone. I have been on hold for 30 min right now trying to get a hold of someone so I can send this phone back and cancel the order. Definitely not worth the $50 I saved.

Update: I found a number online ***-***-****) that was to their headquarters in VA. After being on hold for 40 minutes I was connected with someone who spoke English and could actually understand my problem instead of reading scripts to me. He said he would personally contact the activations dept. and call me back. In about a half hour someone from activations called me, and when she was unable to help me, she transferred me to tech support. He could not figure out what the problem was and said he would check with advanced tech support and call me back in 10-15 minutes. Over an hour later someone else called back. During the time I was waiting for them to call back I was looking through my phone and noticed that the menu option that was supposed to list "My Phone Number" did not have my phone number in it but a bunch of zeros. I informed the person who called back of this. He still had me go through the whole turn off then back on thing like everyone else, but when that didn't work (again) he transferred me to tech support (again) and I told him what I thought was the problem. He guided me through reprogramming my correct number into the phone and everything worked fine. So the problem was someone in the shipping dept who never programed my phone, and that caused me to be without a phone for 2 days and spend at least 5 hrs with their customer service to try to find a solution, but if I had never found the headquarters number I would have still been listening to someone rattle off scripts to me in broken English and tell me to wait 24 more hrs. What an ordeal!"

"I admitted that I did read the reviews and warnings from other users about Wirefly before ordering from them and didn't take the advice. I figured they have cheap phones and how bad they can be, maybe worth a try. Boy, was I wrong. A group of untrained monkeys can do a better job than them. The following summarizes the gists of my agony dealing with them:

1. A agent in US took my order. He got the phones I ordered completely wrong, totally messed up my email (that was why I never received a confirmation email), and did take down the number porting information I provided him. It is a total fu&^& up.

2. Called the customer service about my order. It turned out they already shipped out the wrong phone. The agent tried to have the order fixed.

3. Checked the order online again. Fu$#@, they associated all the phones to only my wife's number.

4. I called again to have them associate my number with the correct phone.

5. Checked the order again, they have my number associated with the wrong phone they sent out and my wife number associated wtih two other phones.

6. Called again to have the error corrected. Promised to fix in 6 hours. Still no response and my old phone has been deactivated already, which means I don't have a phone now!! WTF!!

7. They also lied about activation fees. They promised no activation fees, but after everything is completed, "surprise!" here is the activation fee.

"

"Absolutely amazing company! I got my Motorola Backflip for AT&T for an incredible deal. The phone was brand new, no scratched or dents or anything! It arrived very quickly, from FedEx, I believe. I've renewed my contract with AT&T a total of six times (quite a few phones there) and I believe I got more out of my cellular experience by using Wirefly. Thanks so much!"

"Ordered through Wirefly on Tuesday. The process was fast and painless. I had a minor issue with activation (really my own stupid fault), but representative was very helpful. Loving the new phone! "