"Excellent service. Quick overnight delivery of my new phone"
"Went on line to purchase 2 cell phones Blackberry Curve they were to be freeing August. After not getting any info on them I called into wirefly and was told that the cell phones were back ordered. I asked for supervisor talked to John H and he said that they would put me into the bold I also then was given the run around by him. Finally after having to call into corporate office and talked to Tony she said that they would upgrade me to the blackberry BOLD 9930 for free. Well finding out when I got my bill and credit card statement the rep charged me $99.98 cents. I just now today 11/13/12 found out that the same cell phones are now .99 cents. Called into customer service and talked to the same rep John he said that I authorized but how funny I never did over the phone or in writing for them to charge me he said they will not price match. They would not do anything. Told John H that I would pursue legal action agent wirefly and that both John H and Tony would be listed in legal papers for they charged me with out my approval.
Bad customer service
"
"Waited on a backorder phone but once it was in stock the order was very quick"
"The customer service rep was very rude and pushy. I told her three times that I was calling about information and she said three times "I'm sure you have your credit card ready." I told her I was not ready to buy and she told me that she just had someone call for the Galaxy III and they were all out so there would be no guarantee that they would have the Note II a few hours later. I refused to be bullied into buying something just to give her commission. I hung up and ordered the phone myself, via web.
So far, that was the only issue I've had. I know from now on, I'll just go straight to the website to order. I hate rude and pushy salespeople."
"Wirefly has fantastic prices on wireless devices. Despite having formerly worked at Verizon Wireless and maintaining loyalty to the brand and company for my cellular needs, I have not purchased a phone from them since 2008 based on my 3 purchasing experiences with Wirefly. I have since suggested this company to several friends whom have then purchased phones online as well, and they have also been very happy with the experience. This time in particular, the speed of delivery was unrivaled in any industry. Through standard shipping my phone arrived 1 day ahead of an already quick estimated arrival time. I will continue to give Wirefly my business for future phone purchases."
"Wirefly helped me a great deal in saving money on buying my phone, and plan. They broke down the process and explained how it works. "
"I love the responses time and shiping and my phone was what they said it would and should be im happy. "
"They're AMAZING. They have THE BEST prices and you don't have to deal with annoying customer service representatives. You get to choose what phone plan and data plan you want at the exact same time you pick an awesome phone! Thanks so much! I've been using them since 2010!"
"Great prices on phones, but poor directions on how to activate the new phone."
"We like the deals we can get on cell phones when we want or need a new one. This time though, it took longer to get our products Athenian would have liked due to low inventory. Other than that we always enjoy the services wirefly provides. We recommend the site to our friends and family. "
"Ordering was easy and straight forward. For the products that were in stock, all shipped in a timely manner."
"Wirefly is a very easy website with which to order wireless phones. It was a quick step-by-step process, with just the right amount of options (and not too over-whelming). The tracking of the shipment has got to be my favorite aspect, where a seperate email was sent to confirm shipping, with a quick web link to the tracking via Fed Ex. I would order from them again!"
"I am not experienced with high tech electronics but I found this phone to be very user friendly and easy to understand. I am a grandmother of 7 grandchildren who were constantly telling me I needed to learn how to text. I might be very slow but with this phone I think I can keep up with them. I would recommend this phone for anyone using a touchscreen phone for the first time."
"Excellent!! Much better deals than anyone else. Easy to use site. Fast, easy ordering. Love my new smartphone....got it for only $50!"
"A bit difficult to get through via phone, but once connected, very good service. Prices are consistently better than what's available via carrier. I got free phones when I was due for my upgrade that TMobile offered for a higher price. Processing and shipping very fast."