"I ordered a phone from Wirefly to add to my existing family plan. I wanted it to have a number in a different area code since it was for my son who does not live with me. I was told by the Wirefly sales rep that Wirefly couldn't do that, and that I would have to call Verizon to arrange the different number. After placing the order, I called Verizon and obtained a phone number in the proper area code for the add-on phone. When I received my confirmation from Wirefly, it showed a phone number in my area code which is what I did not want. I also received a confirmation from Verizon showing that my plan had been changed. I called Verizon and asked how the plan had been changed without my permission. They assured me they would put the plan back at the next billing cycle to what I originally had. I then called Wirefly to inquire about the number and was told that Wirefly assigns the numbers and that I would have to contact Verizon to change the number back to what Wirefly had assigned, and then have Wirefly change it to the correct area code but with a different number. I was also told this change could cost me up to $400.00. I questioned why I would be charged for a mistake caused by my doing what Wirefly directed me to do. After no answer I requested to speak to a supervisor. I was told that he was on another call and he could call me back the next day. I said I would wait on him. I was then given a number to call to speak with someone who could help. I said I would, but I would still hold for the supervisor and then speak to the first person who came on the line. I called that number and a recorded voice said that office was closed. When the supervisor (Steve) finally came on, I told the supervisor that Verizon had assigned a correct number and that was the number I wanted without any extra charges. He ultimately said he'd take the issue to "higher management" and wanted a phone number which they could call the next day. I gave my number and he assured me that I would receive a call after 6:30PM the next day. I waited by the phone at 6:30PM and no call came then or in the next four hours. I called on Sunday but the customer service office was closed. After not receiving a call from Wirefly as promised, I called Wirefly customer service on Monday afternoon and was told that the number had been switched that morning to the correct number that I wanted. I asked why I was not told of that and Grace said that they tried but I did not answer. I asked what number they tried, and she said the new number on the new phone. I had previously told Wirefly that I would not activate that phone until the number had been switched. Grace said that the phone had been activated with the old number before it was shipped, and then they switched the number and the phone was still activated but with the new number. I asked why they did not call my phone which number I had left with Steve to tell me what they had done. She said they did, but she could not tell me by looking at my file what my number was. It appears that the end result worked out the way it was originally intended. However, I still do not know if I will have increased charges from Verizon for Wirefly switching my phone plan that I did not authorize or from changing the number by Wirefly to what had been originally intended. The shoddy performance at the sales level and at three levels of customer service does not speak well for Wirefly. I find I could have received the same deal if I had dealt directly with Verizon. It certainly would have avoided a lot of hassle and potentially additional unnecessary expense. While Wirefly says that they record the order conversation, no one at Wirefly ever told me that I was wrong in what I heard their sales representative say, nor did Wirefly ever acknowledge that they were in error. I asked for assurance from Wirefly that I would not be assessed additional charges. Steve, the supervisor, said he could not do that, and I never heard from “higher management”. Wirefly just fixed the phone number problem and left me to forage for myself in regard to possible additional charges from Verizon. I would not recommend Wirefly to a friend."

"For the most part wirefly was very courteous and their prices were thelowest around. However, the ad they ran (free upgrade and activation) was not true. When pressed by me, they told me it was not the case and I would have to pay the activation fee (if I could have found the phone for the same price elsewhere I would have gone with them). Overall not too bad but please either change your web info. or honor your words!!!!"

"My experience with Wirefly was outstanding. Their email communication was amazing and they kept me up-to-date with my status of my new phone purchase. They have VERY competitive pricing and provide a great service. I couldn't have asked for a better experience."

"Very reliable . Awesome customer service. Kept me well informed. "

"The only things good about Wirefly are their prices and the fact that you can pretty much get through to a customer service rep at any time.

Unfortunately, the bad outweighs the good. I was disconnected from my phone calls to them ~50% of the time. Expect a hard sell at EVERY phone call... accessories, insurance, etc. I can usually deal with this except when you keep getting disconnected and have to go through it over and over.
Part of the purchase included a pre-order price guarantee. About a week after I preordered my phone, I noticed a lower price online. It look a chat and two phone calls but I was finally able to get a rep to honor the price guarantee. I even got an email a few days later confirming this. However, when I got my phone the invoice had no mention of the credit.
My biggest gripe... I upgraded my phone and was told there would be no changes to my plan (just a contract extension). Well, after I call Wirefly to activate my new phone, I get an email from Sprint stating my plan has been changed. It was changed to the same plan I had, but all of the extra features I had were missing such as free bonus minutes and free calls to any 3 numbers. I contacted sprint directly and they were able to add back the bonus minutes but can't do anything about the other lost feature.

My overall impression of Wirefly is that they are a large company that can afford to offer low prices because they try to milk every penny from you. From now on I'll be ordering directly from Sprint. I'll pay a bit more but I'll get my phone quicker and without the hassle. "

"Wirfly you rock !! You personify the meaning of customer service!!"

"Everything went very well,from purchase to delivery.I am very pleased with my purchase and the customer service was good,helped me get my phone activated by going the extra mile"

"I pre-ordered a new phone from Wirefly but the phone got held up in customs so there was a delay. Wirefly sent and email saying they upgraded my shipping to overnight to apologize which was nice. Then they updated me saying it cleared customs and they would recieve the phone on Saturday because they got overnight shipping and would ship it out the same day which was nice also. Well a few days passed and my order didn't ship and meanwhile all other major stores already had the phone in stock on Saturday also and were selling the phone already while I was stuck waiting on Wirefly. They emailed me saying great news that they were going to ship the phone on Thursday after saying they were going to ship it last Saturday. I don't understand the delay when they had it in inventory Saturday and promised to ship it Saturday and all other major stores already selling it Saturday. They made me wait longer and when I sent an email stating all this they simply ignored anything I said and said it would ship Thursday which totally defeats the purpose of the upgrade to overnight shipping if they are just going to send it late anyways whenever they felt like it. Then when I finally got the phone I had to activate it through them which was a pain because all representatives were busy through the online chat so I waited 15 mins only for them to tell me they couldn't do anything unless I had information on the account holder which is my sibling. I couldn't get the information until I talked to my sibling so I couldn't do anything about it and not even turn on my phone as they tell you not to until it is activated. But the online representative said to call a number and they would help me even though I didnt have my siblings information. So I called and waiting 30 mins because they were busy again only for the representative to tell me I still needed the information. Yea thanks for giving me the run around and wasting my time. Terrible shipping and terrible customer service. I will not order from them again.

UPDATE 6/14/12 After writing this review Wirefly contacted me right away to address any of my concerns. Even though they did answer my questions and clear everything up, it doesn't really take away the hassle I went through with customer service in the first place. However, I appreciate it and will change some of my ratings because they went out of their way to contact me. After getting my siblings account information and getting a hold of a representative I was able to activate my phone smoothly which only took around 5 mins. After that my old number was transferred to my new phone with no problems whatsoever. I was able to call and text right away and can say I am happy with my new phone. Next time I hope Wirefly can update their customer representatives with all the information on delayed phones or any other problems so they can answer questions more accurately and clearly so things can run a lot more smoothly than it did for me."

"Wirefly sent me a $400 bill 6 months after I returned my phone. I returned the phone because the carrier had horrible service in my area. I already paid an early termination fee to the carrier and now I have to deal with Wirefly. Very uncool."

"VERY flakey company. I ordered my phone through them because they had the best price, but unfortunately, I found out the hard way that you get what you pay for. It has been a month and I still have not received my phone. They have this insane verification process that keeps delaying orders. They say that the carrier requires this information. So I called the carrier to see if that was actually true, and of course, it wasn't. They had no idea why they were doing this.

Wirefly also has no verbal communication with their distribution center so no one in their company can tell you when you will be receiving your phone. It could be a day, it could be a month. No one in the company knows. I even spoke with Wirefly corporate, and they had no clue. By the time I receive this phone (IF i do) it will probably be obsolete.

I've ordered phones through several companies in the past and I have NEVER had these kind of issues. DO yourself a favor and avoid this company, even though they may have good rates, the stress they will cause you is simply not worth it."

"Fast shipping, great price, and easy to navigate website. "

" I love there prices , and there fast service I will buy from them again."

"I have used wirefly several times over the last 10 years..I love your excellent service and would recommend wirefly to anyone.
Joyce Bourn"

"Fast and easy service with good rate plans and availability."

"I LOVE DEALING WITH WIREFLY BECAUSE THEY DON'T WASTE ANY TIME WITH YOUR OTHER. THEY ARE VERY INFORMATIVE AS WELL. I WOULD RECOMMEND THEM TO ANYONE."