"I must say that this company has to be number one of all the other companies offering phone service. Starting with ordering service, it was easy to search for on the Internet, and the applications was easy and to the point to fill out, hassle free, I might add, and no hidden clauses, fine print, etc., that is, also, the phones I ordered, were delivered as promised, and they were delivered on time. The installation was so simple, that even my 6yr old granddaughter, could understand the directions. Even the young man with the company they used, to deliver my phone, was very polite, as well. Customer Service, one word OUTSTANDING!!! So, from the beginning of my search for a phone, till the final arrival and installation, all I can say now is: Well done!!! "

"This is the second time I have ordered from Wirefly and I would rate them as excellent in everyway. Very easy website to order from. Ordering went very smoothly and I had the phones in two days. Can't beat their phone deals and prices. I would & do recommend them to friends."

"My first time ordering from wirefly, I couldnt belive the prices!!!"

"I really love Wirefly, the prices are great, low/free shipping I just purchased a new phone here and it was free on wirefly and much more costly on the actual carrier web site. If your looking for a product but you dont want to pay the mega prices you should shop at wirefly.."

"I learned about Wirefly through YouTube and I really like what they have on there. I was very excited to pre-order my new EVO 4G LTE from Wirefly especially seeing that their price was cheaper than any other place I've seen. I ordered via the phone and the customer service is great. Very friendly, professional representatives there to help. I am a happy new customer! (P.S. I miss Bob's Shmackdowns on YouTube!)"

"Service was great!Your people were polite and helpful.
Thanks"

"Products and service exceeded my expectations. I purchased a phone for a particular line, but decided that I was going to use the phone for a different line. I contacted customer service and the rep informed me of the small print (that I failed to read, oops!) that stated that I would be charge full price for phone if I used the phone for any other line than the line I purchased it for. I was so happy that I was informed because wirefly saved me $500!"

"Added 2 phones to my existing Sprint account on November 25th, 2011. Wirefly had two promotions for that particular phone at the time of purchase.

1. $25 gift card for each phone if the lines are still active on Feb 29, 2012.

2. Activation credit $36 per line after 3 months of service.

After receiving my March bill from Sprint and not receiving either of the offers I called Wirefly and asked for the status on both. I got their standard answer that they will escalate to next level and it will take up to 14 days. Within the next 10 days I got the $25 gift cards in mail. Waited another week and called in again asking about the activation fee credit. Received the same 14 day BS answer and there is nothing else they can do. I have called 2 more times since then but it's not going anywhere. Seems like after they make the request it either goes through or it doesn't and you can't talk to anyone or do anything else. So the point of the story is don't count on receiving their promotions, this company doesn't care if you do or not. They got paid when you purchased the phone and after that it's like talking to a wall.

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***Update 5/12/12***
After posting this review I received a phone call from Wirefly customer service. He called Sprint and I received my activation credit. Nice to see that they actually care what people are saying about their service.


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"Wirefly is a great place to buy a cell phone. I got my first smart phone through wirefly and I am very pleased with the experience. My phone came in 2 days with all the instructions to activate it and transfer contacts. I would recommend Wirefly to anyone looking to update their phone."

"This is the second phone that I have ordered from Wirefly, and I have no regrets. The ordering process was efficient and delivery was quick. Thank you "

"I love my phones I'm so grateful how smooth and fast things went when purchasing through firefly it went wonderful I'm so happy and pleased especially when u get ur phone they are activated ill recommend wirefly to anyone"

"very prompt sending phones and takeing care of plan changes"

"The ordering & delivery process was great - the actual activation took some time to get through the general menu to connect the new phones - something more for a specific activation option would be more helpful"

"i really love my phone it is fast the battery last long"

"Great Service, received phone very fast and the customer service was very helpful. No problems getting my new phone setup and working. FedEx took and extra day delivering but that isn't WireFly's issue."