"Ordered phone on the 8th of may, they dropped price by 30 dollars during the 9 days it took to ship it to me. Called customer service, who I could hardly under stand, Twice. Asked to speak to superviser. (Never got to talk to one).Was told they don't have a 30 day best price match like Amazon Wireless does even though it would be their own price they matched. Would not deal with them again if they were only online option out there. Would give them about a 2 on a scale up to 10!!!!

Billy McWhorter (Texas)"

"Wirefly never fails to bring great prices and top of the line phones all in onr stop shop. This is my 3rd time ordering from Wirefly.com and I have always been more than satisfied with the phones, and love the 2-3 days free, fast, and efficient shipping processing, and the effectiveness and prompt response from customer support via chat online or calls!!!
Dont know any other guys who can compare nor top Wirefly. Truly unique and most of all better than ebay, craigslist!!!!"

"Hands down the best site out there for cell phones!!!.. I am very pleased with their service and would recommend them to anyone..."

"Excellent company to do business with. Everything is as advertised and there is never a hassle. This is my 4th phone purchased from Wirefly.

Will definitely do business with them again."

"The experience was not too great bc the rep was not a good English speaker so I failed the security part of the process.
"

"This was the first time I dealt with wirefly and I am pleased with the service and the quick delivery of my phone. Everyone was very friendly and kept me notified of the whole process. I have told a few friends about wirefly and I hope they use ur site also."

"I pre-ordered the HTC EVO 4G LTE on the first day sales were being taken, May 7th. After reading of rumors of Wirefly not having inventory for 2-3 weeks after release date, May 18th, I decided to ask them myself. It turns out the rumors are true. The agent verified the rumors in a live chat session. I understand things happen in business, and I am not mad about something out of Wirefly's control. However, I am disappointed that I found out through internet rumor sites, and not Wirefly themselves. I check my order status everyday, and it still says the same thing, that I am approved and awaiting inventory, which I assumed would be on or around May 18th. That is the official date of the launch of the phone. On May 18th, I can walk into a store and purchase it on my own. Now, after I do my own research, I find out that Wirefly will not ship nor deliver on May 18th, but potentially for 2-3 weeks afterwards. The agent was courteous, but there was no sympathy for my predicament. Wirefly took no initiative in keeping me in the loop. Now, I have to decide if I want to cancel my order, or gamble that Wirefly will eventually pull through in a timely manner. While their price was a lot cheaper than the competitors, the peace of mind may be worth the difference in price.

Edit: Wirefly contacted me very promptly after reading my review. They were very courteous and helpful. They explained to me what some potential issues were, and offered me a free upgrade on shipping. I am impressed that they care so much about social media reviews and work to correct issues when and where they can. Their customer service is excellent. I am going to keep my order, and revise my ratings of the company."

"I decided to order using their customer service rather than completing an online order. The Service Rep was knowledgable and the process was lengthy but efficient."

"Wirefly is awesome!!!!! The cell phone buying experience is made fun and super easy...Love you guys!!!!"

"Love this Web Site, I`ve been waiting for a chance to get the Droid 3... When I saw it was Free with extras, I Order it with no problem... Then recive emails, comformations, chat online with rep. & order recived 2 day... Very Happy, Will recomend & keep useing Wirefly, From Now On... Thank You for a Fast & Friendly Service..."

"Good service quick shipping, product as stated"

"Very happy with Wirefly. Good selection, good prices and helpful staff."

"I have 2 messages for anyone considering ordering from Wirefly:

1. Unethical sales practices
2. Incompetent customer service reps

I called Wirefly to place a preorder for the new Evo on Sprint. I have a family plan and was planning on using my wife's upgrade to purchase the phone but activate the phone on my line (which Sprint allows and other retailers such as Best Buy have no problem supporting). While speaking with a Wirefly sales rep, I explained what I was planning to do, and he said that it would be no problem. After being on the phone with Wirefly for OVER 35 MINUTES, we still had not completed the transaction and I was rushing to get to an appointment. The rep told me he would call me back and send me a confirmation email (neither of which he did). I had to call back to confirm that the order had been placed.

Later, when I read the terms of the Wirefly contract more carefully, I discovered that their terms and conditions do not allow for what I was planning on doing (using the upgrade on a different line). As a result, I had to go through the excruciating process of canceling the order over live chat (which took another 30 minutes of my time).

It seems as though the sales reps will say anything to get the sale--including lying to you about Wirefly's terms and conditions

UPDATE: I was contacted by Wirefly's corporate office today, and they apologized for my bad experience. I appreciate their effort to reach out to me, though it doesn't change the inconvenience I experienced"

"Wirefly,,is the best !!! I could nt deiced on which phone i was going to get. So i changed and they helped me . Wirefly customer service was awesome!!!!"

"great merchant to do business with--fast shipping--- great customer service"