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Product & services pricing
4.07/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.17/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
Featured Review


Verified
1/5

2015-02-10

"rug received damaged. sent pictures on 1/30/15 and requested to return rug because it was not what i was told it would be and it was damaged. the returned email stated that it will be forwarded to production and request credit. still have not heard back."


Verified
5/5

2015-02-10

"love the mats will use this company again fast and precise"


Verified
5/5

2015-02-09

"Mats were easy to reorder, everything went fine."


Verified
5/5

2015-02-09

"Mat came out better than we thought it would ,very happy with product and service, will be using this company in the future
Thank you
"


Verified
1/5

2015-02-09

"I had to cancel my order because it was not what I was looking for"


Verified
5/5

2015-02-09

"easy to order. great selection. "


Verified
1/5

2015-02-09

"After finding your website I ordered samples I called in to place an order. I was told you do not ship to non business customers. If that is your policy, it should be stated on your website.

What's the point of paying $10 plus shipping for samples when you can't buy?
"


Verified
2/5

2015-02-09

"Order shipped weeks after estimated date with no info, update, or tracking number provided until after it was requested. The product was in good shape, but their customer service left a lot to be desired."


Verified
5/5

2015-02-07

"Andrew made this experience so much better. There were design issues, then quality control issues. However, we felt as ease since Andrew kept checking in on our order; making sure we were updated. We are still waiting on one rug, and hope it turns out as great as the first."


Verified
5/5

2015-02-05

"Smooth transaction. Great product and value!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2015-02-04

"I asked for changes when they sent me the first artproof and after two weeks of not hearing anything back I had to contact XpressMats myself to see why weren't we getting an answer. Once that I contacted them it went faster, but I really wish it had been faster from the first moment."


Verified
4/5

2015-02-04

"Found less price elsewhere and delivery took nearly over 3 weeks."


Verified
5/5

2015-02-04

"Love the mat, the logo was beautifully and accurately copied. Thank you so much."


Verified
5/5

2015-02-04

"Easy to order, kept me informed as to delivery date, when it appeared that it might have been taken off our front porch after being delivered (my mistake, wrong date), they assured me they would take care of it. "


Verified
5/5

2015-02-03

"My experience was very good. The webb service and timing of delivery was great. Thanks"