"Just press the back button, and stay away from here, they sold me headlights that they dont have, and it takes me more than a month to get $700 back , and I got the money back because I started a dispute and pay pall helped me about that . Customer service is horrible, so again get away from this web site!!!!!"
"I had a couple of technical issues with the adjustments on the headlights I ordered for my Toyota Tundra, then I called Xtralights and eventually got the answers on how to adjust the headlights from their technical advisor on the phone and had them adjusted a few days ago. The HID lights are very much brighter than the stock one and I can see the road much better now. Overall happy with the customer service and shopping experience so far."
"Do not, I repeat, DO NOT buy anything from this website. Horrible customer service. I ordered a small ballast but they sent a different size. I wanted a refund because the order was not was described. It's been over a month and still no refund. I called them 4x already. And they will charge me 20% restocking fee? This is not even my fault but it was a mistake in their part. No responsibility at all. Stay away from this website."
"Don't deal with this company.Run by a bunch of 3rd graders, they wont contact you and don't have things in stock. I'll keep it short DONT DEAL WITH THESE HELMETS save youre time and money. I cant wait for my generic response for my complaint. "
"I ordered a set of HID headlights and LED tail lights for my Dodge Ram 1500. The headlights are absolutely beautiful. The materials and construction get an A+ and the product arrived within 5 days. The HID kit is one of the best quality HID lights I have ever owned and it's really easy to use as well. You just need to remove your factory halogen bulbs and replace the new HID bulbs. No rewiring or fighting to get it in place, just plug in and you're done. The products were so well made, will do business with them again.
"
"Ordered a replacement bulb for my HID system. After submitting order, disclaimer appeared stating that if my shipping and billing address did not match that my order will be on hold until I call my bank and update or notify them is some way. Of course, I"m not going to waste time doing that. Called Customer service but they were closed on Sunday. Placed a duplicate order and paid with Paypal just so it would ship out Monday. Both orders shipped, called for 2 weeks trying to talk to a rep, no answer. Left messages but no call back. Finally get a hold of rep, to return first unanticipated order. I mention that their phones must be broken, he says there are 25 reps here makes my feel like its my fault they were unavailable! He saids I owe a 20% restocking fee. After debating that this was not my fault, he tells me I should have called before placing second order. He says its his company policy over and over, told me to just keep second bulb. I felt I was in Communist China begging for hand out. Their value of me as a customer who has spent hundreds of dollars there was non existent! HORRIBLE CUSTOMER SERVICE!! They have wasted my money and my time! Shop elsewhere, you won't regret it!"
"Ordered Xetronic Replacement Ballast Module for Factory OEM HID Xenon Headlamps (D2S/D2R Bulb Type Compatible)XB100-D2OEM paid for Priority shipping as I needed to have headlghts working The item is supposed to come with the power wiring harness...NO POWER WIRING HARNESS! received my order on Sat and of course Customer Service was closed. Had to wait til Tuesday due to Holiday...Requested power harness to be shipped overnight Kevin supposed manager of Customer Service not helpful at all....Claims tech needs to review my request"
"Order a full set of LED headlight and taillights for my car and spent well over $700 with Xtralights. When I received the order I receieved the wrong bulbs that I purchased as an upgrade. After several phone calls and follow ups on my part they told me to have the taillights taken out and to take a picture of the socket and bulb. I asked if it wouldn't make better sense to have them contact their supplier and just confirm which exact bulb fits that specific taillight assembly they said it would be easier for me to send them pictures. Problem is that with my car (and a lot others) the whole taillight has to be taken out which is a several hour project. My experience tells me that Xtralights is nothing but a website. They do not actually own on inventory the product and they are not willing to take the time to resolve customer issues if it takes any effort on their part. Even when I spoke to a person in charge (Raul) his solution was for me to send him the bulbs and refund my money which still does not resolve the problem of getting the correct bulbs for the taillight."
"my first order a couple years ago went great! I ordered some headlights and they were deleveried as advertized. However, my recent order has been a nightmare. I ordered taillights several months ago. I never got them....they had debited my accourt but never told me the items were no longer in stock. No emails, calls, messages or a refund. So I call them and found this out & ordered a different model. It's been 4-6 weeks and still nothing!"
"website stated that theses tail lights were universal for my sons first truck and his birthday gift were the updated led lights they matched up just up too the body only not the wiring harness at all. I called customer service department was told I needed too take pictures then email them too him at raul at extra lights dot com. if I did not do this he cant send me a return shipping label thus the return costs would be on me."
"HORRIBLE!!! I ordered two LED interior light kits. The bulbs were wrong, wrong quantities, no CANBUS/ERROR free lights though they say on their website the kit comes with the lights you need. I wish I had listened to the reviews. When I contacted them, their response was rude and unprofessional.
"If we sent you the wrong bulbs why not tell us the right ones to send you and quantity". Is part of it.
First off, why are you selling an LED KIT to replace all interior lights. Then you send me the wrong LED lights and the wrong quantity. If I wanted to track down each individual bulb I wouldn't be ordering your kit designed for a Mercedes CL550 and Audi Q7. These people are worthless, I hope they go out of business.
What I'm really mad about is the fact that they have bad reviews and their comments on other reviews shows the lack of respect they have for their customers. But I foolishly ordered from them anyway. My mistake! I typically order from iJDMToy I'll stick to them going forward."
"I placed my order for a set of halo fog lights for my 04 expedition on May 25. A week later I checked the web site to find that my order was still in progress and will ship soon. I email to ask why my status reflected this, 2 days later I got an email stating that the order was on back order and will arrive with in 2 days. This never happen so on week 2 I emailed again to be told that my order would be ready the first of the week it would be inspected then ship by the end of the week. On week 3 still no order and the site still says in progress. So I emailed again asking when should I expect shipment since they already charged my account. Very promptly I got an email saying my order has been cancelled that was it no reason why or sorry or anything. So I called to ask why (which I kinda thought it was due to being out of stock, but it would of been nice if they told me). I got someone that didn't say their name and kept me on hold for over 10min. Someone else picked up I gave this person the same info over again to be told "your order was canceled what's the problem" So I ask why was it out of stock. The person said "yes" never said sorry for the delay or anything. So I emailed customer service and ask when was I going to be refunded, again very promptly I got an email stating at the end of that day which was Monday 10th today is Wed 12th. Guess what........ I still have not been refunded."
"1. No items are listed as "in stock" or "out of stock".
2. I ordered a pair of headlights that were apparently "out of stock" and needed to be "special ordered". Neither of those situations were listed or communicated to me before or after payment. In fact, you must initiate any and all communications.
The order was made on the 16th of September and on the 18th I initiated a chat with customer service to ask why my item had not been shipped yet. (I had ordered from this company a few years ago the same product but had hoped they got their act together by now, stupid of me)
Here is the transcript:
Start Time: 09/18/2014 10:16:58
End Time: 09/18/2014 10:30:44
Operators: Live Chat Representative
Transcripts:
Operator Live Chat Representative has joined the chat.
[11:16:58] Live Chat Representative: Thank you for contacting us! How may I help you?
[11:17:15] Visitor: Why is my order taking so long to ship
[11:17:30] Visitor: ******
[11:19:21] Live Chat Representative: you ordered it on the 16th....usually takes a day to ship out but i just saw they only have black in stock chrome is on a delay
[11:19:39] Visitor: How much of a delay?
[11:20:03] Visitor: I tried ordering these from you guys before and I waited a 30 day delay before asking for a refund.
[11:21:27] Live Chat Representative: another two weeks. no actual ETA date. I would recommend calling to check if the item is in stock before hand on some items. because we we special order from the manufacture
[11:23:16] Visitor: I can't wait that long, one of my headlights are falling apart from the inside. I can barely see out of it. I found the same lights on amazon after I ordered here. Can you just refund the order then?
[11:24:36] Live Chat Representative: ill go ahead and cancel and forward refund
[11:25:06] Visitor: thank you
3. So my question was answered, and my refund initiated. I saw on my account page that the status of my order had been changed to refund within minutes. On the same page it states that refunds can take up to 3 weeks to complete.
4. On October 9th (approx 3 weeks later give or take to account for weekends) I initiated another conversation with customer service chat to ask about the status of my refund.
Here is the transcript:
Start Time: 10/09/2014 13:10:14
End Time: 10/09/2014 13:26:06
Operators: Live Chat Representative
Transcripts:
Operator Live Chat Representative has joined the chat.
[14:10:14] Live Chat Representative: Thank you for contacting us! How may I help you?
[14:10:37] Visitor: I just wanted to check the status of my refund for order # ******
[14:11:10] Live Chat Representative: One moment please
[14:19:21] Visitor: :-/
[14:23:43] Visitor: Hello?
[14:25:13] Live Chat Representative: sorry we were having issues with our servers.
[14:25:26] Live Chat Representative: refund is now red flagged to be processed today
[14:25:38] Live Chat Representative: you should get it by TUE latest weekends don't count
[14:25:52] Visitor: Okay, thank you so much!
The visitor has left the chat.
The chat is ended.
SO, they had not even processed my refund yet.......I accepted the customer service answer and I waited.
5. AND I waited. It is now Tuesday, 2 weeks after my last conversation with customer service. I still do not have a refund, and their chat service is offline at the moment. If i had thought to copy and paste the message I left them I would paste it here as well, but i did not.
I will never hand another penny to this company and I am suspicious of these other 5 star ratings. Please check more than one source when you read up on this company. Their BBB score is an F."
"Be very cautious - there is no customer service if you have a problem.
For weeks I have trying to purchase replacement bulbs and they ask for your credit card and never ship. I have all of the emails and it is a lie over another lie.
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"I placed an order fora third light on my mustang the light cost me 50 dollars and nowa week later wheni should have had the light already and according to their order tracker is still processing (I've already reieved the order confirmation from xtra lights and payment confirmation from pay pal I called the customer service number which is in british Columbia and after giving the rep my name and order number I was on hold for 20 minutes beforei hung up I will be calling demanding an immediate refund. Dont waste your money"