"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Ordered for the first time from Yoins as clothing looked great. I pay and wait. Just before it’s due to arrive they cancel the order. With no explanation. I’m still waiting on customer services to contact me back about refunding my money they have had for 3 weeks. So disappointed in my first online ordering experience."
"Good quality and nice price. I’m very satisfied "
“Dear GuroStherb,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I ordered 2 dresses of them and they are absolutely stunning and great quality for the price! Delivered after 11 days of ordering. Would recommend!!"
“Dear Luna1234,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"Lieferung war schneller als erwartet, und top Qualität. "
“Dear YvonneLang,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I ordered a top in size 18 and I am a 16 it still does not fit ? "
“Dear dianerobson201,
Thank you for shopping Yoins and we are sorry to hear that.
The specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition,if you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Iris”
"I ordered 2 items from Yoins on 02/12/2017, with expected delivery for the 18/01/2018. To date, I have not received the items. The Yoins Team have not replied to emails. I was given an order and parcel number, yet cannot track my order. My post office cannot track my parcel using the given parcel number. Order number 40084760 , Parcel number A0003517120202OM"
“Dear Rivash-23316,
Thank you for shopping Yoins and we are sorry to hear that.
We check that your order has been shipped on Dec.5th 2017 by Standard Shipping.The track number is 68040697576,you can track the package via the link,https://t.17track.net/en#nums=68040697576.
Normally, the shipping time is about 12-45 working days, and the tracking information will be updated in 72 hours after we dispatch. Or it will be updated after the parcel arrives in the country of destination.More details about the international deliveries,please refer to link,https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
Could you please wait until the due date(Feb.6th 2018)?If you still can not receive the package by the due date,please contact us and we will process the issue to you first .Please don't worry.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Iris
”
"Ive purchased a number of items from Yoins and have been impressed beyond words with the quality of each item, the cheap price based on the quality and the fast delivery. Every article of clothing has been exactly as pictured and the sizing has been almost perfect. I have not had one bad experience and highly recommend sing this site to purchase beautiful clothing, and really good prices."
“Dear nicolem2407,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"quality of the material was poor, sims were coming undone and one of the pieces was the wrong size. Will not use this website again. it takes way to long to get shipped to you, I tried to cancel the entire order when some of the pieces were not available and it was shipped either way. I never received a refund on the piece that was not averrable.
One of the pieces was not on stock, and 3 weeks later, I still don't have a refund. "
“Dear karen-97733,
Thank you for shopping Yoins.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition,about the size issue,the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again.
Kind regards.
Iris
”
"Great communication products are good and delivery always pretty quick Thank you "
“Dear RachelHicks,
Thank you for your detailed and actual comment.
We are glad to know that you are satisfied with our service.Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris”
"I ordered some clothes from Yonis and i was very happy with the products i recived and they arrived in a timely manner. I will be ordering sone more item's soon."
“Dear MariaImpalli,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I have had no problems, in making purchases from yoins. It takes a while to get here though. "
“Dear chicchick2013m,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"excellent product attention and treatment very good thanks"
“Dear ErikbertoMuizH,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I ordered 4 dresses November 2017 hoping to wear them over the Christmas period. Little did I know, 3/4 dresses were not actually in stock yet the payment came out of may back regardless that day and I wasn't unformed about this issue when I went through to payment. The dress that was in stock took 3 weeks to get to me. I FINALLY received the 2nd dress on the 19th January 2018 and I am STILL waiting for the final two. They have been in stock but ran out again apparently... So I have been told to now wait until February!
I've asked now for a refund and I'm currently waiting for a reply."
“Dear kirstyowens,
Thank you for shopping Yoins.
We check that your order#42297760 has been canceled and arranged a full refund to you as you requested.
The full refund of £56.16 has been returned back into your account on Jan.22th 2018.Please check your account later.
For any inquiries, please feel let us know.
Kind regards.
Iris”
"Item ordered arrived in good time, the colour of the top ordered looked quite different shade than the one advertised, so was a little disappointed however as it wasn't very expensive i did not send it back. "
“Dear yvetteflisher,
Thank you for your feedback.
We are always working hard to provide more beautiful and high-quality products for customers.Thank you for your feedback and your approval and support is the biggest source of our progress.
We look forward to your visit again.
Best regards,
Iris”
"The dress I ordered looked exactly like the picture and fit perfectly. Everything came just as it said it would. "
“Dear zeni01,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
A rep from Yoins, Yoins, has responded:
“Dear mercers,
We are sorry to hear that.
If the estimated delivery date which we promised is delayed,we will send an email asking you whether you want to continue waiting. Otherwise, the system would cancel the order automatically if we cannot receive any responds from you.This function is set to avoid the unnecessary misunderstanding caused due to the long processing time of this order .We will refund the full refund to you if we cancel your order,so that you can reorder the items which in stock.
And if you place the Order with PayPal, you will get it within 72 hours. Please check your PayPal account later. If you paid through credit card, the refund will show in 7-14 business days. Please check your account later. One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Iris”