"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Scam company! I didn't received my order more then a month, they didn't send my order at all, they don't answer on the live chat or on the open tickets and they didn't refund. "
"First order came after about 6 weeks . All good . Second order placed end of december . 16th February still waiting "
“Dear denisevincent,
We are sorry to hear that.
In this case, could you please contact our customer service and provide your order number to us to check the update information for you?You can contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Kind regards.
Olivia”
"Super happy with the quality of clothing, sizing is on point and customer care is great! Overall an awesome experience and will continue to happily shop online!
Thank you Yoins! "
“Dear carmenloureiro
Thanks for your support for our products and service. (^-^)
Your recognized is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (^-^).
There are many new products in our website, if you like them,welcome to order.
Wish you a nice day.
Best regards,
Olivia”
"Love my shirt great size and great price! Will purchase more"
“Dear anfa750,
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many beautiful clothes . We are looking forward for your visit.
Have a nice day!
Best regards,
Olivia”
"Aunque tardo casi 2 meses en llegar mi compra, llego y cumplió con mis expectativas. El vestido hermoso, la tela de muy buena calidad. Definitivamente voy a volver a comprar. Y la talla quedó perfecta. "
“Dear RossanaAlejand,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Olivia”
"I had ordered a dress online and they sent me the wrong dress. I emailed customer service telling them about the wrong dress they sent me and I wanted them to send me the dress I ordered. The person I was dealing with in customer service was terrible as they refused to send me the dress I ordered and just wanted me to keep the dress I received and give me my money back. I kept saying I want the dress I ordered but they refused to send me my dress."
“Dear PreciousLillie,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
The step is necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again.
Kind regards.
Iris
”
"I ordered my products and wait two weeks before I even receive a tracking number. Have been waiting on a response to my email to customer service from 4 days ago, still nothing. And I try to call the customer service number that doesn’t go through to anybody.
Very disappointed w my first online purchase from Yoins.
How do I get a refund? "
“Dear Natasha-65986,
We are sorry to hear that.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue.Please send email to complain@yoins.com.We will check that and respond you within 24 hours,please don't worry.
Hope to hear from you.
Best regards,
Iris”
"Waited a long time for 1 of the 4 dresses I ordered . Really cute when I tried it on . I recommend ordering one item first to see how your sizing fits with this site , then go from there if you like it . I will see how the quality unravels as time goes on for wear . "
“Dear Hunz-5551,
Thank you for shopping Yoins.
About the size issue,the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For any further assistance or necessity ,please do not hesitate to contact us.
Kind regards.
Iris”
"terrible delivery and customer service, high price compared to other websites. It took more than a month to deliver half of my order, the other half is out of stock and they notified me 2 weeks after my purchase."
“Dear mariat-53024,
Thank you for shopping Yoins and we are sorry to hear that.
We check that your order#44068350 has been shipped on Feb.8th 2018 by standard shipping.Unfortunately,it is without a tracking number.Normally, the shipping time is about 7-25 working days, and the due date is Mar.19th 2018.Could you please wait until the due date?If you still can not received the package until the due date,please contact us and we will process the issue to you first.
We apologize for the inconveniences caused.For any inquiries, please feel let us know.
Best regards,
Iris”
"I have had one of the worst experiences shopping on Yoins. Although they ship fast, the quality was AWFUL for the three dresses I purchased. Like, fall apart within a day bad. To top it off, they make returns INCREDIBLY difficult. Just by looking at the other reviews on here, I can tell I'm not the only one that's struggled with the returning of items on Yoins, which says to me it's crappy service and their process is purposefully difficult. I've been sending emails trying to contact them, and will get repeat emails about my order, nothing to do with my questions or how to return the items. Not worth the time I've now wasted. Stay away from this site. "
“Dear AnnaElenaVanDe,
We are so sorry to hear that you have a bad shopping experience from our company.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
The step is necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
Have you solved your issue?.For any assistance or necessity about your purchase,please do not hesitate to contact us.
Have a nice day.
Best regards,
Iris”
"- good company, shipping information is clear, shipping of the items is very quick
- many types of very BEAUTIFUL things (clothes, shoes, bags, accessorcies, ...)
- item reviews with pictures from customers can be very helpful
- unfortunately I have to refund some items (my fault) and I hope that refund policy will be friendly too"
“Dear raduse1990,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris”
"One of the items was not sent to me at all which I have still not been refunded for and the items that were sent arrived in such a terrible condition and were of such poor quality that they could not be worn. Before I ordered I spoke to a customer representative who assured me that if I did not want these products I could return them without trouble at any time, this has not been the case I have been sent poor quality creased and unwarable items that I do not want I am happy to send these items back if I am sent a paid returns label, I should not be out of pocket for this as they did not send what they had advertised, I order from companies all the time and have never received such poor quality items that have arrived in the state these did or been treated in such an unprofessional way when wanting to return them."
“Dear TinaPetrou,
We are so sorry to hear that you have a bad shopping experience from our company.
We check that you have several orders here.Could you please contact and tell us which item you have not received?So that we can check that for you.Please don't worry,we are responsible for your order.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
Hope to hear from you again.
Best regards,
Iris”
"I hope I will get it soon"
“Dear TikaBaghaturia,
Thank you for shopping Yoins.
You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order at your convenience.And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
For further questions,please feel free to contact us.
Best regards.
Iris
”
"Very happy with the quality of clothing g and customer service. Very good value. "
“Dear CeCeC-39746,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"Sleeve was ripped on the bottom, bad stitching..."
“Dear Anneke-37424,
Thank you for shopping Yoins and we are sorry to hear that.
We check all the items before sending out. We're very sorry that you received a defective item.For this issue,we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again.
Kind regards.
Iris”
A rep from Yoins, Yoins, has responded:
“Dear Iris-DarkoAbra
We are so sorry to hear that. After we checked your order 43064073, we found your order has been split into 2 orders. One is canceled due to out of stock . The other has been delivered on Feb 1 , 2018 by Expedited Shipping Service.
If you didn't receive your parcel ,could you please make a communication with the courier(DHL) .It maybe helpful.If you still can not find the package,please do not hesitate to contact us. We will provide you a reasonable solution.Please don’t worry.
You can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind reply.
Best regards,
Olivia”