"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"The reason I shop with Yoins is the 95% of the time the clothes or shoes fit perfectly. The other reason is that these are clothes that not every other person on the street is wearing; love how many choices there are and I trust that the clothes will fit me and are quality."
"I never received my order there is no customer service phone number and I never get a response to email. "
“Dear LoisLabbe,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the weekend, we cannot reply you in time. We apologize that you have to wait.Our customer service has already updated you the latest information about your order via email . Please check your email to find it.
Your order was shipped on Mar 3 , 2018. Normally , it needs 7-16 working days to deliver . It's expected to arrive before Mar 27 , 2018 . Please wait until that day .
If you want to contact us , please click the link : https://www.yoins.com/Yoins-Contact-Us-a-33.html .
Best regards
Olivia”
"Had so many different emails saying about how I have to pay of something when I had already paid and then my order was shipped and there was a link and I clicked it and then it said that it was delivered. I tried to send them emails and I didn’t receive anything back telling me what I should do :( but the top looks really nice that I have ordered."
“Dear emilymlyon123,
We are sorry to hear that.
We will send you emails to confirm your order details before and after you pay, in order to avoid any mistakes. Sorry for the inconvenience caused .
And please don't worry , the link won't affect the status of your order delivery.
We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Olivia”
"Good customer service. Not so thrilled wot quality of all the ifema, but some of them are ok"
“Dear AntoniaTonka,
Thank you for your comment.
We are sorry about the item you are not satisfied,in this case,could you please feedback to us via email (service@yoins.com), or the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1)?It will help us to improve our service and quality and we will provide a suitable solution for you.
We are always working hard to provide more beautiful and high-quality products for customers. Thank you for your feedback and your approval and support is the biggest source of our progress.
We look forward to your visit again.
Best regards,
Olivia”
"I placed and order on 2/22/18 and only received 1 of the multiple shirts I ordered. The item I did get is the wrong size also. I have been trying to contact customer service via email however the app will not allow me to send message. Also the customer service number doesn’t call anyone. I am very unhappy with my expirence and will not shop this site again. "
“Dear julian99
Thank you for your feedback and We are sorry to hear that you had a bad experience about shopping with us.
Since there are some items in your order out of stock now , your order has been split into 3 orders . One order you have already received . If you found it was wrong size , could you please contact us and send us the photo to confirm via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) ?
And the second order has been shipped on Mar 13 , 2018 as well ,it needs 5-8 working days to deliver and it's expected to arrive before Mar 23 , 2018 .
The last order is back order due to out of stock issue , and we receive your reply of waiting . We will send them out when they restock. When the parcel is shipped, we will inform you by email.
Wish you a nice day.
Olivia
”
"My order came sooner than I expected and the clothes are well made and fit well. I read reviews and watched YouTube reviews before ordering. I followed tips give by those shoppers. Always use the size chart and make sure that an items is not being “restocked” because that will delay your order.
I will definitely use this company often. In fact my second order is on its way! I am a very satisfied shopper."
“Dear ezkdf,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Olivia”
"I placed an order on 2/5/18 as of 3/5/18 I did not have my item. I sent an email asking where my order was, this was after I tried to track it using the tracking I was given. The customer service email then told me my item was out of stock and not shipped it would be shipped once back in stock on 3/25/18. This is not ok and not acceptable- poor business ethics. If I had not made an inquiry I would have never known. I will never shop this company or recommend it again!"
“Dear Review1091,
Thank you for shopping Yoins and we are sorry about the inconvenience caused.
Due to the spring festival vacation,the factory will have nearly a month's holiday.The date of the restock will be delayed for that.We sincerely apologize for the inconveniences caused.
We have informed the customer service to contact you later and solve the problem for you.We value our customers and hope that we can build a good communication with each other to solve the issue.Hope to hear from you again.
Kind regards.
Iris”
"Excellent , fast and efficient service from online staff, received my first order and the quality is good. Will definitely be placing my next order soon."
“Dear maggzz,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"Very pleased with my shirts. First time shopping with yoins but will return to get more clothes"
“Dear AnneliesJustus,
Thank you for shopping Yoins.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
For any inquiries, please feel let us know.
Kind regards.
Iris”
"I couldn't be happier with my yoins experience... every thing is good quality and fits perfect!!!! "
“Dear tornpenny88,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I'd received 4 dresses, perfectly, in Brazil! Thanks for the excellent services from Joshy and Yoins! "
“Dear Leticia-23269,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I love my dresses! Exactly like the picture looked, accurate sizing, good quality, and the prices were good. Delivery took a few more days then estimated, but worth the wait. I would order again from this site! :)"
“Dear Michellemadriz,
Thank you for your wonderful review.
Yoins is the women's online clothes shopping,fashion clothing inspired by the latest fashion trends.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris”
"I ordered 7 shirts, all arrived on time. Fit me nicely, corresponds the photos in real life :)"
“Dear Sak-73749,
Thank you for your compliment.
Yoins is the women's online clothes shopping,fashion clothing inspired by the latest fashion trends.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris”
"I ordered 3 different lingeries. One wasn’t in stock so I had to split my order but customer service was VERY helpful in explaining what would happen. Overall, the lingerie is really cute and they have so many to choose from!"
“Dear alyssarigoroso
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"I recently purchased underwear in lace and a **** nightgown. great quality, perfect fit and such great value for money. it arrived quickly. Im so happy with my purchases."
“Dear MariaG-76119,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Olivia”
A rep from Yoins, Yoins, has responded:
“Dear KRAA5,
Thank you for your compliment.
Yoins is the women's online clothes shopping,fashion clothing inspired by the latest fashion trends.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Olivia”