"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I was impressed by the email communication, particular when my item was back-ordered. When it did arrive, it was perfect. I like how the site provides both the size and measurements of the clothing- sometimes I wear a large and other times a medium. The garment measurements help me decide. "
"I’m very happy! Everything as I expected "
“Dear MonicaAstolfi,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"After waiting almost a month for my clothes, they arrived terrible quality and poorly fitting so I wanted to keep one out of 6 items.
I followed the procedure to return and 6 emails later the company have not replied or provided me a shipping addresss or return label they told me I needed to return my items. So far I am £100 down with 6 terrible items I will never wear.
AVOID AT ALL COSTS, TOTAL SCAM!! "
“Dear RachelAmyParle,
We are sorry to hear that the misunderstanding caused.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
In addition,if you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
Hope to hear from you again.
Kind regards.
Iris”
"The products are great. I have received one item that was quite poor quality and didnt fit at all but all the other items I have received are perfect. "
“ Dear darcyshine42,
Thank you for your detailed and actual comment.
We are glad to hear that you are satisfied with us generally .Thank you for your feedback.And we do our best to improve that.
Have a nice day!
Best regards,
Iris”
"It's my first very time I'm doing shopping online and Yoins has been an excellent experience the quality of the products and the time I got the delivery has been as I expected . Highly recommended. "
“Dear KarenRivas,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
"Even though the post office lost my parcel Yoins did everything they could to help me out. Responses were quick and service was outstanding. Happy wvvith products although sizing is a little off but other than that I couldn’t be happier. Thankyou for such great service, I will definitely buy from you again. "
“Dear TaraImpey,
Thank you for your detailed and actual comment.
We are glad to know that you are satisfied with our service.So sorry about the delay delivery.But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris”
"I was expecting average quality due tot he price & coming from China.
However, I was pleasantly surprised!
Shipping took ages, due to my items being on back order, but they communicated that, so I can't fault them on that.
I will definitely be purchasing again! "
“Dear jasminerobson
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
" Stay AWAY from this company!!
items received have a horrible fit, as if put together by a 5 year old. No way to return the items. Customer service claims they need all sorts of information (pictures, all sorts of measurements etc.) before they accept a return that also refunds the shipping costs to Hong Kong. Clearly this is done to encourage the customer to give up on returning the items. Very unwise, and commercial suicide for this company, as you can read in all te reviews here.
Stay away from this terrible company!!
And for Yoins if you read this: no need for yet another useless reply. "
“Dear Torch-6615,
We are so sorry to hear that you have a bad shopping experience from our company.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
The above steps are necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
About the size,if it is the matching size,we will describe that on the item page before you order.The size information will be showed after you choose the size More details about the size guide ,please refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
Have you solved your issue?.For any assistance or necessity about your purchase,please do not hesitate to contact us.
Happy new year!
Best regards,
Yoins team”
"I am completely disappointed with the quality and extremely slow shipping. Not only did it take almost a month for my order to arrive but the sizes were all wrong. From a Small to an XLarge! I wear a Medium! One of the sweaters I received was of a flimsy nylon polyester material. The picture and description said knitted sweater! I will NEVER buy from this company again. I am not returning the items because it will probably take them months to refund me! I guess my loss is GoodWill's gain!"
“Dear jdakin,
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.More details about return policy,you can refer to link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition,about the size issue,the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again. Kind regards. Yoins Team”
"I contacted Yoins regarding my purchase. I did not receive it but they were very professional and was very quick to respond to my emails. "
“Dear Debbie-33636,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy new year!
Best regards,
Yoins team”
"I ordered items over a month ago and paid for expedited shipping in order to have the items before an upcoming trip. I received notification (finally) today that my items will be delivered while I am away on my trip and thus these items will not be here in time. I can only imagine what it would have taken had I not expedited!
Online chat feature did not work. No one answers the phone (and machine is in Chinese). 72 hours to respond to email (not 24).
Order tracking is useless until items are picked up by USPS, and for once they are not the ones holding up the process. For some reason, it takes weeks for the items to leave the warehouse. I could have had them MADE in less time!
After over a month, I still don't know about the quality of the items but I do know that I can't use them for the reason that I purchased. Super disappointed.
Shop for summer items now so that you might get them before then."
“Dear emily215-56240，
We are sorry to hear that you had a bad experience about shopping with us.
The shipping term depends on the shipping method and region.More details about the shipping policy,please refer to the link,https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
We sincerely apologize for we cannot solve the problem for you in time.If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team”
"I ordered over three months ago was suppose to get expedited shipping and nothing as of yet. The tracking number they provided for my order does not match to any shipping compaany and i can not get any information on where my package is! When i try to get customer service i can not get ahold of anyone and i am not getting any responses back as well. All i need is to find out where these packages are and when they will arrive, I'm so disapointed. Tis is not fair with te customer. Waiting any satisfaction and my order.
"
“Dear PaulaVolpe,
We are sorry to hear that.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Yoins team”
"It took longer than expected but I received my item today! I love it! Thank you!"
“Dear BetsyDobson,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us.Sorry about the delay delivery,and we do our best to improve this issue.Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yoins team”
"It took a lot of time to arrive, 2 months and half but I loved. It whorth the wait."
“Dear sbretado,
Thank you for your comment.
We are glad to know that you are satisfied with our products.Sorry about the delay delivery,and we do our best to improve this issue.Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yoins team”
"3 emails later and still no response about my order that has never showed up. Their site won't even allow me to track my order like it says. I want what I ordered or my money back!!!!! Not sure how to do that since no one will email me back!!! "
“Dear Mckenzie1127,
We are sorry to hear that.
You can contact us via all channels of Yoins to check the update information about your order.Such as the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) , the customer service in Facebook or Instagram,or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Hope to hear from you.
Kind regards.
Yoins Team
”
A rep from Yoins, Yoins, has responded:
“Dear Susandownard,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”