"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Honestly, do not touch this company with a barge pole!!!
Quality of the clothes is terrible. Nothing like the photos. Takes ages to arrive as well.....months. One of the items wasn't in stock at the time of order so I cancelled the item. 3 months later it just turns up randomly the same day I received a shipping notification email. It's a battle to try to get customer service to understand. Basically they are saying I'm making it up because they can't find any cancellation emails, I did it via an online portal that their email took me to. They said I can get a refund if I return it but it's frustrating to not only have money taken without authorization but that I have to be out of pocket to return it.
Customer service takes dayyyyyssss to respond and pretty much say the same thing everytime.
Warning again...do not buy anything from this company!!!"
"I ordered over two weeks ago was suppose to get expedited shipping and nothing as of yet. The tracking number they provided for my order does not match to any shipping compaany and i can not get any information on where my package is! When i try to get customer service i can not get ahold of anyone and i am not getting any responses back as well. All i need is to find out where these packages are and when they will arrive as these were meant to be christmas presents. "
“Dear mamadawes,
We are sorry to hear that.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
In additin, when you click on the tracking number, it will query via the jump link automatically.Normally, the tracking information will be updated in 72 hours after we dispatch. Or it will be updated after the parcel arrives in the country of destination.Besides,you also check the package vai the link of the local post office later.
We are sorry about that we cannot slove the problem for you in time.You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Yoins team
”
"They took my money and I never received item, 3 emails later I received a reply saying out of stock!! I'm still to receive my money back. DO NOT SHOP HERE!!
"
“Dear bai111107,
We are sorry to cause you some inconveniences due to the out of stock.
We can totally understand your mind at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know whether the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving and will offer you a better service and shopping experience.
Have a nice day.
Best regards,
Yoins Team”
"I've never really bought clothes online. When I decided to give it a try, I was introduced to Yoins store. Trust me, this online store gives products that are worth every penny spent! I bought gorgeous pink rompers and I'm still in a fight with my sister over it. Their products are of high quality and I love them! "
“Dear Dammy07,
Thank you for shopping Yoins.
We are glad to hear that you have a high opinion of our products and services.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"Great website, great material and great service in case of doubts, however I am going through problems of delivery with the second product."
“Dear elvirapb,
Thank you for shopping Yoins.
We are glad to hear that you have a high opinion of our products and services .Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"They just took my money and no delivery. 9 weeks since my money was taken. No delivery, no money back. No excuses. "
“Dear AnnKristinBjrn..,
We are sorry to hear that.
In this case,could you please check your junk mail,maybe the notification inform emails has been range as the advertising emails. If you still cannot find the notification email,could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order?If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition,you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity ,please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Yoins Team”
"Am impressed with Yoins, there are a lot of quality products to choose from, and when I placed an order, it was delivered within a week and the item delivered was exactly what I purchased online. I highly recommend."
“Dear ancestor006,
Thank you for shopping Yoins.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"The tops are all huge. I ordered a size 8 and they sent me a small. I swim in them so sizing is way off. I will have to pay for alterations. Lesson learnt. I won’t be ordering again. These items came after 2 months. I am still waiting for the remaining items! "
“Dear AngelaBrom,
We are sorry to hear that.
The shipping term depend on the shipping method.More details about the shipping policy,please refer to the link,https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
In addition,the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We do our best to improve the service level and provide a good buying experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Best regards,
Yoins team
”
"Don't bother looking at their size measurements to order clothing because clothes are not made to those sizes. Don't bother looking at the patterns or colors you see, because you'll receive the clothing in something similar, maybe a little busier pattern or maybe less busy. Don't expect the look to be identical or style of the clothing to be received because they can't duplicate what they display on their website. Oh, and despite all of these screwups being their fault and your distaste, you have to return the items at your expense!??? I think not!!!!
I ordered 4 items from Yoins and FINALLY received the approval that Yoins would refund all 4 items. However, their defective sewing and measurements should not cost me return shipping costs from US to China when China ships for free AND THIS IS THEIR FAULT. I am extremely dissatistified that I am needing to waste this much time with Yoins. It seems very purposeful on their part! I will not give up until I get all of my money back because they knew what they were doing!
11/29/17 - Update
As you can see by their response below, they don't read very well because my last paragraph ALREADY SAID I was offered a refund. Obviously, communication is another issue with them. I have decided to report them to my credit card company instead of continuing to go in this circular communication with them. I'm tired of it! But, guess what they responded with lastnight...another offer for each of the items of a refund...yes, I want the refund, but also shipping label to return the items to them UNLESS they will just refund me my money without that expectation to save on their cost. ARGHHHHH - Save yourself the aggravation - stay away! I already saved the girl at my bank as she was just looking to purchase items until I spoke with her about my experience.
"
“Dear 4lachs,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days from the date your order was originally received. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.More details about return policy,you can refer to link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
About the size issue,if you think the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm.In addition,you also can log in YOINS account on the computer(My Account—View Orders) to submit return application, we will reply within 24-48 hours.More details about the size guide,please refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team”
"Well, I came across this beautiful Mini Skirt and a Cold Shoulder T-Shirt at Yoins.com. I immediately ordered for them based on my size. I received the my package just within a week's time. I was so excited about it, I Immediately wore the dress and my goodness, all my friends complimented me!! Even I could feel alot more sexier in that dress. The dress fit me really well and was exactly the same as shown in the website. I am in love with their collection, I will definitely come back for shopping from Yoins.com "
“Dear GayatriSonio,
Thank you for your detailed and actual comment.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for your recommend and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"The exciting thing about shopping at Yoins is their professional and polite customer service support staff. I had issues with my order and they called to let me know and as well say the will rectify soon which they did. I recommend shopping at Yoins. They have amazing products too. Thanks!"
“Dear King_Joey
Thank you for your recommend.
Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"Clothes are nothing like the pictures.
VERY expensive to return... (60EURO !!!!)
Never recieved my refund. Never going to visit their site EVER again. They just take your money and always come up with an other excuse to not pay you back. This company ****. They're very kind in the emails, but that's it.
The pictures are amazing, 'till you see the clothes. Be awareeeeeeee!!! This made me all really angry. Don't make the same mistake as me.
"
“Dear Mira-26199,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log in the link (https://www.yoins.com/index.phpcom=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
We will arrange the refund to you after we received the package,you also can track the parcel via the track number and track line.If you find that the package was signed, but you still did not receive the package,please contact us and we will check and process the issue for you.Please don’t worry.
Anything will be clear after a good communication.You can contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check that. If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Best regards,
Yoins team”
"I am so happy that my last shopping was from Yoins.com. It was my first time of shopping with them but they perform beyond the rating am seeing online, actually I did my background check before placing my order and I must say everything went well, the order was delivered on time; the price was actually on the moderate side, the design and quality was exactly what I wanted. I am not shopping anytime soon but when next am shopping I will definitely be ordering my stuffs from yoins store because they seems to put customer's satisfaction as their major priority."
“Dear Jidbo,
Thank you for shopping Yoins.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"It has been an amazing experience for me. Since I am a newbie into the online buying thing, I am pretty much satisfied with my choice of starting. A big Thank you for making my shopping worth an appreciation. I really loved coming to Yoins.com. They have a very professional attitude towards the customers. I had some queries about buying on discounts with which I was helped by Bradley via live chat. Each and every item I bought has a high quality.The size of my ordered footwear and dress were very accurate. I am very pleased with Yoins.com. Highly recommended!
"
“Dear ikashmalakhan,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team”
"I would give them a 0 if I could, but there isnt that option. DO NOT order from this company. They will take your money and then cancel your order for some reason or other. I have still yet to get a refund and I am now going through my credit card company to fight them for my money back on product I never received."
“Dear Amberw-11095,
We are sorry to hear that.
We would not cancel the customer's order unceremoniously.Is there any mistake here?In this case,could you please contact us to check that ?Anything will be clear after a good communication.You can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition,if we have canceled your order,we will transfer the money back to your original account.And the refund will pass two steps in the process,our website and issuing bank.Please pay attention to your account .
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team”
A rep from Yoins, Yoins, has responded:
“Dear HHH-59912,
We are sorry to hear that the misunderstanding caused.
Firstly,if you are not satisfied with the items you received, or you think the product is not like as the picture shows,we can arrange to exchange or refund.You can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application by yourself and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
Secondly,if you want to cancel the out-stock item,we will arrange a full refund of the item and inform you via email.If you want returned the item for personal reasons,we are afraid that you need to pay the shipping fee.
Finally,due to the time difference between the countries, it takes 24 hours to reply to your request.If you have contacted us ,we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level and product quality.
Kind regards.
Yoins Team”