"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I made an order 3 weeks ago and still have not received the goods but my money has been taken and no contact from yoins!!! "
"I spend quite a lot of time searching for a suitable gift for my girlfriend and I ordered a great dress from Yoins. My items were exactly as described and everything arrived on time. Overall great experience and will probably use this website in the future."
“Dear ljuben_georgiev,
We are happy to know that you a good experience about shopping with us. Your approval and support are the biggest source of our progress. We prepared many beautiful clothes for the Halloween. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins team”
"Your sizing is extremely off and the button home on the jeans was sewn shut! Cannot get anyone to respond to my emails "
“Dear Ktrees,
We are sorry to hear that.
Due to the hot sale time and the vacation period,lots of messages and mails piling up.We do our best to clean up the backlog of emails.If you have contact us ,we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you.
In addition,you also can contact us via the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) .
Have a nice day.
Kind regards.
Yoins Team””
"It's not easy to find an online store that has everything you need. Yoins is one of the best fashion stores which a friend recommended to me. My first purchase was a Cold shoulder top, V neck sweater and some high waist jeans. They all looked FANTASTIC. Yoins is my go-to store for trendy fashion wears!"
“Dear Catherine92-75..,
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many beautiful clothes for the Halloween. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins team”
"I placed an order on September 19th and it was supposed to be delivered October 2nd. Today is October 6th and I still have not received it. "
“Dear maggietilton,
We are sorry that you are experiencing issues.Yolins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
An email with all the details of your order has been send to you.Could you please check your inbox later?
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Yoins Team”
"Hi, I ordered a cable jumper from you but cancelled it immediately (with no problem) because I was worried I had to pay an Import Tax on it on its arrival in England. Is that the case? Would I have had to pay an Import Tax? I have been caught before with other companies on this, and didn't want to pay an Import Tax. Please confirm if there would have been an tax to pay on arrival in UK. Thanx"
“Dear thaliaaher,
Thank you for your sharing your problem with us.
About the Tax,many countries do not charge the import duty on private items below a certain state value.However,you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.Clothes are the commonly taxed item.So we strongly recommend you check your before order.
Yoins can not give you a advice or any information about taxed rates and customs charge in your country.We advise you your local regulation policy before an order.
In addition,the fast shipping has a high risk of import duties,when you are placing an order,you can choose the standard shipping or Priority Air Mail.
If there there is anything we can help you,please leave a message in order order or email us.We will find every way to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Have a nice day.
Yoins Team”
"I got no response from email but when I messages them on Facebook they were not only helpful but really patient and joyful despite how many questions I asked. They sorted my exchanges for out of stop products, and they looked after my refunds. Definitely keepers."
“Dear Sophiedillon,
Thank you for your feedback.
We are so happy to hear that you are satisfy with our services. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future. In addition,we prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins Team”
"I placed an order on the 18th August, paid £2.41 shipping fee, "expect ship 18/8/17 - 5/9/17" - they took the money from my account on the 18th August - very quick - however, had an online chat with them on the 5th Sept to find out where my order was, to be told it was sent via standard shipping on the 22nd August and would take 7-25 days to receive from the date it was shipped. Still no sign of my order, so 14/9/17 I emailed them asking where my order was, they replied 15/9/17 to check the delivery address, it was correct, and to check with my local post office as to the whereabouts of my order - rang the local post office, who said it's impossible to locate a package without a ref./tracking number, so... emailed Yoins back again, same day, to ask for the tracking details, got no reply. Re-sent the email again today (18th Sept) still no reply. Have also raised a dispute via PayPal, asking for a refund for the goods I've not received, to which they've not responded to either... DO NOT ORDER FROM THEM, THEY TAKE YOUR MONEY THE DAY YOU ORDER, DELIVERY LEAD TIMES A MONTH WHICH IS RIDICULOUSLY LENGTHY (ESPECIALLY WHEN YOU'RE PAYING FOR DELIVERY, IT'S NOT LIKE IT'S FREE!) & THEN THEY DON'T REPLY TO YOU WHEN YOU'RE TRYING TO FIND OUT WHERE YOUR GOODS ARE OR WHEN YOU ASK FOR A REFUND..! SO, IF YOU WANT TO HAND OVER YOUR MONEY & GET NOTHING... I'D RECOMMEND A DONATION TO A UK CHARITY INSTEAD :-/"
“Dear customer,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries,we apologize that you have to wait.In addition,maybe the delay delivery were caused by some unpredictable circumstances .Thank you for your cooperation so much and we do our best to check and solve the problem for you.
We are so sorry for all the inconvenience we caused and we try our best improve the service level. Hope to hear from you again.
Best regards,
Yoins team”
"Very unhappy. Wont recommend and wont use again!!!"
“Dear n1kk1virgo,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
About the size issue,the size you choose in fact maybe different from the size on the item's label. It is the Asian size,which is match the European size,and they are same.To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition,if you find out the products are different from the pictures on our website.Could you please take and send us some photos of the imperfect parts.We will process the issue for you after we diagnose the problem.
We hope that we can build a good communication with each other to solve the problem.Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind there reply.
Have a nice day.
Yoins Team”
"I liked the site very much, super attentive attendants, thank you."
“Dear Dandara,
Thank you for your feedback.
We are so happy to hear that you are satisfy with our products and our services. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future. In addition,we prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Yoins Team”
"Fits great n received lots of compliments"
“Dear Ddeleon,
Thank you for your feedback.
We are happy to know that you have a good shopping experience from our company. Your approval and support are the biggest source of our progress. We prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Yoins Team”
"I ordered a dress and I was afraid it wouldn't be what I wanted. However, the dress looks exactly like how it is and it fits perfectly. The material is also very comfy and sturdy. The shipping was also decently fast. I've then decided to place another order, cannot wait for it."
“Dear Hmongy,
Thank you for your feedback.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Yoins Team”
"I am quite pleased with my order. The size was perfect and shipping in time!"
“Dear termar,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Yoins.com again soon.
We appreciate your support.
Yoins Team”
"Don't make the same mistake I did by ordering anything from this site!!! The quality of the products (when they finally arrive to you) is terrible, it's not even worth the discounted prices. The size and fit of the clothes is terrible and good luck trying to get a refund. I have spent weeks trying to return the goods and I've never come across such an appalling service where their advice is "why don't you sell the items to your friends?" I'm shocked by this company, thinking it was reputable and now I will warn everyone away from this site."
“Dear Phil,
We are sorry that you are experiencing issues.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
As that you refered to,we can arrage the refund if our product have any problems,after we confirm the situation ,we are always providing a proper solution.But sometime,we need some time to processing this steps.
link of return policy:https://www.yoins.com/Yoins-Return-Policy-a-20.html
about the returning,you can check more details on the link.
We apologize again for any inconvenience or confusion this has caused. However, we hope this helps clarify.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best whishes,
Yoins Team
”
"Shipping was fast & the product was great"
“Dear newks,
Thank you for your support for our products.
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team”
A rep from Yoins, Yoins, has responded:
“Dear Judy-7910,
We are sorry to hear that.
In this case, could you please contact us via email (service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order?
In addition, you also can check the status of your order according to the path,”My account-View order-Order status”.
Hope to hear from you.
Kind regards.
Yoins Team”