"Great price! Great Service! Fast Shipping! What more do you want? It is always a pleasure purchasing for Cooler Express...I have been a customer for a couple of years and I have yet to be disappointed -- great job done by the entire staff!
Troy T."
"Received my 120.gb HDD in excellent packaging and with no apparent damage. Installed it and was very well pleased and ease of installation and use. I plan to buy other hardware from this company in the future as I upgrade my computer. This has been a very satisfying experience and I would highly reccomend this company to anyone."
"Ordered a Memorex USB 2.0 External CDRW 52x24x52 for a satellite office. What showed up was an internal Cd burner - not even close to what I ordered. When contacted we were told "we" could pay to ship the item back and they would return ship the correct item after receipt "or" they would send us out the USB enclosure. We opted for the latter.
Not very satisfied with the way that was handled. Did cost us extra hours to deal with..."
"This is regarding Memorex external drive I ordered.I was told that I will get burning software with the device. When I received the device, I found that there is no burning software with it.Very poor communication, did not received any letter on what is in the box & what not. Truely bad experience. Also i had to spend 8 hours to connect to customer service. Overall bad experience. "
"so far eveythingthing ok except shipping charges different on pricewatch. not to happy with that"
"Reliable and fast with resonable pricing, although the price listed has often dissagreed with our main reference source on Procewatch.com"
"These guys are sort of tough to deal with. I placed an order, and got a confirmation that I'd place "an order", but never got a follow-up email with an order# or tracking#. Just called on 1/13 and the woman spent about 5 minutes doing something, then came back and said it was processing and would be shipped tomorrow. We'll see."
"Brought a converter card for my cpu. The order was proccess with no delay. Got my product in less than a week. There was a disagreement on the price in there web site and the price on pricewatch.com web site, which they advertise in. However CoolerExpress did gave me the price that was advertise for. Over all I'll say my shopping there was a positive experience. I'll shop there again in the future."
"This was a fairly simple site to use, and the prices were fair. "
"I called to confirm that it was supposed to be a pricewatch.com price of $90 delivered and the person I spoke with there said to put that into the comments section of the order. That drive order was placed with a direct hotlink, part number and discription from the pricewatch page.
Calls and e-mails brought the totals down but not to the pricewatch advertised price.
Back to "Newegg" satisfaction guaranteed!
"
"With these sorts of companies the real issue was the correct product shipped in a timely manner. Yes on both counts."
"They had a good selection of products, the site was easy to move around on, and the prices were in the ball park."
"The only good thing I could say about CoolerExpress.com is that their prices were good and was easy to order. However I am a computer technician, I had a large project to complete for a local doctor office, and needed the parts by a certain time. I ordered via CoolerExpress because they had a great deal on some 20GB hard drives. The same day I ordered via CoolerExpress, I also ordered from NewEgg.com & Futurepowerpc.com. Today is December 24th, and my orders from Newegg.com & Futurepowerpc.com have arrived at my house, while my order from CoolerExpress was just SHIPPED TODAY. It took these guys 6 days just to ship the parts I needed. If your looking for prompt shipping, look elsewhere."
"Purchased a USB2.0 120gig external hard drive. It came packaged very well. It also came very quickly. I ordered it on 12/10/02 and it was hooked up and running on 12/12/03, I mean I had the drive running before my bank had posted the transaction!!! The only thing about the order was that I paid $5 more in shipping than they advertised, but for that speed I am not going to complain. This my first order with Cooler Express, but if they continue like this, it will not be my last order. I would recommend them highly from this one experience. Keep up the good work!!! Thanks
Kelly"
"Ordered their Bytecc laptop cooler and they sent the wrong type. Should have been the USB model as ordered based on info on their site, not the PS/2 version.
They then sent an adapter, which did not solve the problem as the cable on the PS/2 model isn't long enough.
They stopped replying to email when I informed them the adapter didn't work. They have not rectified the problem, and I am more than disappointed. It would have been easy for them to send the right model and prepay the return of the wrong one.
On a scale of 1 to 10, ten being high, I would rate the product a 9, if I had the right model. But given the service I would have to rate CoolerExpress at 1."