"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"As before; great service and product!"
"Actual customer. I am a notorious skeptic, and was hesitant to try this service. But I sat on my current glasses, so I had to do something. I chose a plastic frame, and followed the on-screen instructions to ensure that the frame would fit my face. Then I fed in my current prescription (I wear progressive bifocals), submitted payment, and waited. The first day of use required a few hours to teach my head how to gimbal correctly, but after that it's been smooth sailing."
"A little hard at the beginning trying to figure what they needed "
"Ordered my Rx Aviator Sunglasses, they arrived promptly in 7 business days. I honestly believe Zenni got my Rx better than my daily lens!... Great Job!"
"Simple and fast ordering process"
"Great experience and service "
"Great but not what I expected. Waste of money but I do understand what I am ordering."
"easy from start to finish, great glasses nice case. heard on professor of rock "
"It was great. It was easy to maneuver through the site."
"Staff is excellent at resolving issues! Love their new way to view glasses online!"
"Service was good. This survey is too long."
“Thank you for your review. We will pass your feedback regarding our survey onto our team. ”
"Thank you for providing good service and Eyewear "
"Great service and product"
"One pair was too small I need to exchange for a wider pair or get a refund. I'm still awaiting a response from your customer service team."
“Thank you for your review. We are sorry to hear the glasses are too small. We recommend measuring a frame you have at home that fits well and ordering one with similar measurements. The guide linked below will show you how to measure the frames! We did see your email about your return request. Our team will reach out to you soon. If you have any further questions regarding this, please feel free to start a live chat with us by clicking the "Support" button in the lower right corner of our website, giving us a call at (800) 211-2105, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”
"I was impressed with the selection. The try on feature helped me to make the best selection. There are not any hidden costs or fees, just reasonable prices. There were information links to help explain about prescriptions and sizing. I received my glasses and love them. I will definitely shop Zenni again."
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review. We are sorry to hear the glasses are not as expected! If you would like to check your return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”