"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Wonderful and professional work "
"Easy to order. I love that I can see the glasses on me virtually. The service was fast and the prescription was perfect. Great quality and great value. "
"Needed to replace broken glasses. Ordering was easy, price was fair, and I received my new glasses within a week."
"I always get compliments on my glasses. I love them! "
"My friend and I had so much fun trying on the glasses."
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"Easy to shop and so many awesome frames. The prices can’t be beat. I bought 3 pairs!"
"Would definitely recommend Zenni to everyone being able to get my daughter's glasses online was an amazing experience and I'm so grateful there is a website like Zenni My daughter has special needs and I was very pleased on how accurate and easy to understand and the amazing affordable options. She loves her glasses. We will definitely always order from Zenni!!!"
"Found what I wanted and got it quit"
"Great customer service. I ordered a pair with a tint but was not happy with it. I reached out and they were able to quickly fix my glasses (return, refund / reorder). will order from them again"
"...Good price & quick shipping, but these glasses (for the 2nd time) are still too tight [at the ears]!"
"Unfortunately my prescription is incorrect and one of my glasses was delayed."
“Thank you for your review. We’re sorry to hear that the prescription on your order was incorrect and that there may be a delay. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. Be sure to include your order number and a copy of the original written prescription, and we’ll be happy to assist you.”
"I am thankful that Zenni allows affordable glasses and works with Prevent Blindness of NC to provide them to those in need."
"I only paid a little over $100 for two sets of glasses. Chose the same frames for both. The frames are cheap but fine. The lenses, though. There's a great deal of distortion. Not a fan.
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Editing this review a bit.
After a little research I found that I need to give the new lenses a bit more time. The nausea, especially, indicates it might be the significant change in prescription that I'm experiencing and not the lenses themselves. I'll be in touch in a few weeks. "
“Thank you for your review. We’re sorry to hear that the glasses did not meet your expectations and that you’re experiencing distortion in the lenses. We’d like to look into this further. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. Be sure to include your order number and a copy of the original written prescription, we're here to help.”
"Happy with solid color frames and high index lenses. Tortoiseshell frames repeatedly broke and had to be replaced and eventually refunded."
“Thank you for your review; we appreciate the feedback. If you need further assistance, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We are sorry to hear the glasses are too tight and uncomfortable. We do have an adjustment guide linked below, but if that doesn't help, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/how-to-adjust-your-eyeglasses”