"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Great!! Love the style, quality & price!"
"Great to experience and pain free. "
"It’s been unexpectedly bad. "
"I am not very good with computers. I was having a great deal of difficulty ordering glasses. I tried to get assistance, but I was still having difficulty maneuvering through the website. And an employee of this company CALLED ME!!! And walked me through the entire process! I was so grateful! What a wonderful company!!"
"The glasses were delivered in a timely manner!
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"It's quick and easy with so many styles to choose from. Its always a great experience. "
“Thank you for your review!”
"I needed a pair of night driving glasses. Decided to give Zenni a try (George Kittle!!!) and am very pleased with my purchase. Huge selection of frames with add ons at reasonable prices. They were delivered quickly too! "
"I got the night driving glasses to assist with glare, but they make zero difference. I kept putting them on and taking them off and literally saw zero difference in glare. I'm highly disappointed. Don't waste your money like I did. "
“Thank you for your review. We're sorry to hear if the glasses did not meet your expectations. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"Easy to use website. Quicker than expected delivery. Always good quality. I just wanted a new pair after a year. Old ones from Zenni still in good shape. "
"Easy process to order, with quality results."
"Outstanding..Weĺl please."
"I encountered no problems & received my eyeglasses in just a few days."
"This was my first online glasses order and it couldn't have been easier. Very grateful for the assistance received as well. Will definitely recommend."
"Great first pair of glasses. "
"Ordered contacts. Said order was processing for about 8. Called customer service and they checked into it, said the contact lab would be in touch. I never heard back from anyone and then my order was cancelled and refunded. I am pleased with the refund, but would have appreciated notice on the website if the contacts were unavailable instead of stringing me along for two weeks. "
“Thank you for your review. We’re sorry to hear about your experience with your contact lens order. We completely understand how disappointing this must have been, especially when timely updates could have made a difference. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We’re here to help!”
A rep from Zenni , ZenniMM, has responded:
“Thank you for your review. We're very sorry to hear about the trouble with the shipping and packaging of your glasses. This is not the experience we aim to provide, and we understand your frustration. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see that our team has already requested your remake order, and we're here to assist you further with anything else you might need. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”