"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Wonderful experience. And I will come back again in future. Thanks"
"I’ve had great experiences with this company "
"Took glasses out of pkg. not bifocal. "
“Thank you for your review. We are sorry to hear if the glasses are not what you were hoping for. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"It was easy to order online and love that I can get several pair for the price of the eye dr."
"Already said what I needed to. =) "
"The last pair of sunglasses I bought, were from my optometrist. They were progressive bifocals.
It constantly looked like I was looking through a fishbowl through them. When I moved, things looked distorted.
My Zennis are single vision, 50% sunglasses. They are as clear as can be.
Love the price, too."
"I bought a pair of Drivewear sunglasses from Zinni. The website was easy to use, the process for trying on the glasses was a snap, they got the prescription correct, and the shipping was fast. The glasses are fabulous!!!! I paid $175 for lenses and frames Everyone should use Drivewear for their prescripton sunglasses and get them through Zenni. Ironically, the only trouble I had in the entire process was writing the rating writeup on ResellerRatings.com. I would suggest contracting with another rating agency."
"I waited until there was a sale going on and ordered six pairs of glasses and triple checked the prescription was accurate before submitting. I received the glasses and they were all of a prescription that expired over 3 years ago. I was able to return them for store credit but I had to go in and re-select each item (the prescription defaulted to the expired one and kept changing back when the page would refresh) and I was unable to purchase them for the same price I previously had. I tried to get a rep to just resubmit the same order with the correct prescription but was told she was unable to do so. I had to pay more and had to use all of the points I had acquired from my original order. It took up a lot of time to redo this all and cost me more money to fix a prescription Zenni should not have even allowed to be used. Aren't there restrictions on using expired prescriptions? I finally got the glasses I had ordered and they're all great, but the overall experience was very frustrating. "
“Thank you for your review. We are sorry to hear about the inconvenience and experience you had in ordering the correct glasses. Your feedback is essential, as we are always looking for ways to grow and improve our products, services, and shopping experience. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"Third pair I've bought from Zenni since 2020. Another win!"
"I have had lasik surgery and cataract surgery on my eyes. Both were successful so I don't wear glasses often but I do like to wear sunglasses and RX glasses when I drive. Zenni is so affordable. I do not have to pay the outrageous prices at the doctor's office."
"Always good.I recieved the glasses quickly"
"Great prices! Great glasses. Fast shipping "
"I ordered spring hinges which were not fulfilled. Otherwise, the glasses are as expected."
“Thank you for your review. We noticed that the eyeglasses from your order don’t have spring hinges, and we’re really sorry if this caused any confusion. To see if a frame has spring hinges, you can check the frame details. You can also view all of our frames with spring hinges at the link below! If you’re considering returns or need further assistance, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’d be happy to assist you!
https://www.zennioptical.com/b/all-glasses?filter=prod_comfort:Spring%20Hinges”
"Lots of frames and lens qualities to choose from to suit every budget. Quick and precise delivery over long distances. My glasses came absolutely as expected, now I have a clear vision."
"I got my glasses on day 15 from ordering. They are pretty, but I cannot see with them. I am currently waiting to see if someone is going to call me about either fixing them, checking them, or whatever. Maybe a more valid review later. "
“Thank you for your review. We are sorry to hear that you are not able to see with the glasses. We do see that you've contacted us via email. Our team will reach out to you soon. Some questions are easier to talk to an agent about. You may also contact us via live chat by clicking the "Support" button in the lower right corner of our website, giving us a call at (800) 211-2105, or on our social media platform. We would be happy to assist you.”
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review! ”