"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I had lost my bifocal sunglasses and reluctantly ordered a new pair. Then I found them and called Zenni
Customer Service. She had the order stopped and refunded by money saving me almost $100.
Thank you !"
"I’ve gotten glasses from you before with no problems. This pair is not correct. "
"It was my mistake, I ordered the incorrect tops and they gave me a credit and replaced them minus a small fee, perfect!"
"Very easy to use. great service. i accidentally ordered bifocals and they let me return them for single vision. the price was half as much, and they banked the money, so i can get sunglasses too!"
"Already described, see above"
"Experience purchasing glasses is ok. Shipping is not going well. Any update would be appreciated "
"The glasses I recently purchased do not match the same pair purchased at Walmart the same Rx."
“Thank you for your review. We're sorry to hear that the prescription seems off. We understand how frustrating this must be, and we strive to provide you with a better experience. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"Zenni has always been fashionable, fast, and reliable. "
"3 pairs of glasses (2x bifocals 1x computer) from Zenni for less than just the progressive lenses from my optician. Quality is excellent, delivery was fast. I've used them twice before and will continue to do so in the future."
"Great!! Love the style, quality & price!"
"Great to experience and pain free. "
"It’s been unexpectedly bad. "
“Thank you for your review. We're very sorry to hear about the trouble with the shipping and packaging of your glasses. This is not the experience we aim to provide, and we understand your frustration. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see that our team has already requested your remake order, and we're here to assist you further with anything else you might need. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"I am not very good with computers. I was having a great deal of difficulty ordering glasses. I tried to get assistance, but I was still having difficulty maneuvering through the website. And an employee of this company CALLED ME!!! And walked me through the entire process! I was so grateful! What a wonderful company!!"
"The glasses were delivered in a timely manner!
"
"It's quick and easy with so many styles to choose from. Its always a great experience. "
“Thank you for your review!”
A rep from Zenni , ZenniMM, has responded:
“Thank you for your review. We're very sorry to hear that there has been no update regarding the shipping of your glasses. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We'd be pleased to check the status of your order. Please contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with any questions you may have. We look forward to assisting you.”