"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Canada post is on strike and zero options to choose another delivery service. As Apple Express and Intelcom do not deliver to my area. But purlator does, but that isn't a option.
It's 2024 give people options i would have gladly paid more to have my order shipped via someone else who can deliver to my area. I have used this site before and usually the service is amazing and I get my order in a timely manner.
Update your shipping to include a option for other delivery options. "
"I found the look I wanted then followed the instructions on the app to complete the order. The app works great and led me through the steps and provided the instructions that I needed.
The glasses were produced very rapidly and shipped in a timely manner. My glasses were protected in a strong case for shipping and arrived in perfect condition. "
"Great! No difficulty picking the perfect pair of glasses especially with the try on feature. "
"Was excited about the night vision lenses, but was extremely disappointed when they didn't help against the headlights whatsoever. This is my first bas experience with Zenni after 3 other purchases."
“Thank you for your review. We're sorry to hear if the glasses did not meet your expectations. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"Super easy and super affordable why wouldn’t choose Zenni?"
"Love the glasses, and the frame selection, but gave it 3 stars cause the glasses came in and they sit crooked and we’re a bit bend in one of the legs. Had to take them to an eye store to get them fix and pay extra. "
“Thank you for your review. We are sorry to hear the glasses came crooked. We do have an adjustment guide linked below, but if that doesn't help, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/how-to-adjust-your-eyeglasses”
"I have my new glasses and love them."
"Highly recommend, great styles and low prices!"
"Never been more pleased with a transaction."
"Couldn’t do it without there help "
"As stated above, the experience with ordering was good. Just felt like the picture of them didn’t show just how large the frames are. So even though the glasses are nice looking they are much larger than I was wanting. "
“Thank you for your review. We are sorry to hear the glasses are too big. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”
"The process was very easy for reordering as my profile has been retained for several years. This is very useful and should be continued."
"See above...what else can I say"
"Great service and prompt response "
"I was quoted $329 at a local store for single vision lenses without the frames. I selected the night vision lenses at ZENNI and a nice pair of metal frames and only spent a little over $50. I received the glasses a few days later they fit look good and I can see clearly during the day and driving at night is so much better. Wish I had ordered them sooner."
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We completely understand your frustration with the limited delivery options, especially during the Canada Post strike. Your feedback is essential, as we're always looking for ways to grow and improve our products and shopping experience. If you have any further questions or concerns, please don’t hesitate to reach out to us. You can contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We’re here and happy to assist you! ”