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Verified
1/5

2004-12-24

"I ordered a camcorder from their site. Their price was $100 cheaper than anyone else. The next day I received an email asking me to call and confirm my order. When I called to "verify" my order and the salesperson tried to sell me another camcorder for $100 more by LYING to me, telling me that the model I ordered is not compatible with Europe, only with Asia. I told him that I would research it further and call back. I called around a few stores and sure enough it is compatible with Europe. Even the "E" in the model number indicates that it's for Europe.
Looks like the old BAIT AND SWITH technique so common with the New York mail order vendors.
Stay away from this vendor!!
"

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Verified
1/5

2004-12-24

"My experience was similar to many of the others. After ordering from their site, I called as requested and was told the camera I ordered was out of stock, but that they could sell me that camera in the "holiday kit" with better battery, charger and warranty at $70 more. The item originally ordered would take 4-6 weeks to get. I wanted to cancel, but was concerned that they had already charged against my credit card, so I went ahead with the upgraded purchase thinking that at least I'd have some better accessories. Of course this was not the case. The item arrived quickly in the sealed Sony packaging, but with all the standard pieces. I called to complain and was told that the original item is the European model and that I had upgraded to the USA model. The guy showed me on the site that if you search for the model with USA after it, the US model comes up. (Of course this isn't the model that shows up when you do a search from google or other search engine.) My item, the Sony TRV460 camcorder was priced at $20 above the Sony list price. My price was lower than that, but I again complained that I still ended up paying more for the standard product than I would have almost anywhere else. The guy offered to send me 5 tapes. Not much consolation. While these guys are professional scam artists, they cover their tracks. A&M also operates under the name Digitalliquidators and others. If you do a product search under google, the top sponsed link is DigitalSaver. This appears to be a noncommercial seller comparison, but is probably run by A&M as most or all of the companies listed are really the same supplier. If you've ordered, but have not confirmed, cancel. Once the product is released for shipment, they'll hit you with restocking fees if you want to return the product. It's all in their fine print, even the tale about the non-US product. Pretty unbelievable and unethical, but unfortunately probably all legal."

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Verified
1/5

2004-12-24

"I ordered a Minolta Z3 from this company because of a low price. I got a confirmation by email, but I had to call to confirm. I thought this was a bit odd but called anyway. The salesperson confirmed the order and proceeded to try to sell me over $100 dollars worth of accessories that "I needed" he said. I told him all I wanted was the camera I ordered. He insisted that I need the other items to fully appreciate the camera. I told him if I could not get only the camera I ordered I would have to cancel. He cancelled my order. I would have thought they would sell me what I ordered, Bt I suppose they make their commissions on accessories.
Additionally, none of their email addresses worked. They all returned "unknown address"
"

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Verified
1/5

2004-12-24

"Tried to purchase Nikon D70 Package. Had to call USA from South Africa and wait on the phone for 10 minutes only to end up speaking to Brian who was quite blunt and rude. Told him that I have purchased enough and am quite happy to take the order as is. He stated that he was just giving me the options and there was no point in shopping with them unless I wanted to save money. After this pathetic waiste of time and refusal to accept my credit card I decided to cancel my order. My advice, use henrys.com if you want no supprises and super good service. You get what you pay for.
"

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Verified
1/5

2004-12-23

"I am extremely disappointed with this company. They advertised a Panasonic mini DV camcorder for a "Great" price.
When I called to confirm the order they asked me if I wanted to purchase the battery and battery charger!!!!!!!
I bought the exact same model from Bestbuy earlier in the year and IT COMES WITH THE BATTERY AND CHARGER FROM PANASONIC.
I would not buy from this company EVER

BUYERS BEWARE
"

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Ability to determine if a product was in-stock real time
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1/5

2004-12-23

"These people are scam artists. I ordered a Sanyo projector and when I called in to confirm order as requested they tried to sell me the remote control that is suppose to come with the unit as an extra. I was told if I do not pay for the remote that there would be no way I could even turn the projector on since it is special model not made for US market. Stay away.........far away from these crooks."

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Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
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Delivering products damage free
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Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Overall customer service
Customer service making decisions on their own
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Verified
1/5

2004-12-22

"Rip-Off
Advertise low price on item, stuff your order with cheap accessories then charge name brand price. Customer service is total trash. Warning - don't buy from them as you will get ripped-off.
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-12-22

"Rude, fraudulent & misleading. I will never do business with again."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2004-12-22

"Very shady company.

I ordered from this company because they are very close to me geographically, ups ground will get the item here the day after it's shipped.

I ordered it on the 17, on the 18th I recieved an email stating I had to call in to confirm my order.

The call was the worst call from a customer service representative I have ever recieved. They wanted to con me into everything, at an oversized price. Extra memory for a camera, at 3x the cost of newegg.com, then they said 'they have a crappy brand, this is the good name brand stuff', then they wanted to charge me $19 extra to make sure it gets here by xmas, and i told them i picked them because of the ground shipping would take a day to get here.

They wanted to get me on every angle, they even tried to sell me AA batteries for $10.

The service was okay, the item got here on the 21st, but still, it's just a shady company that i won't deal with again.
"

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Verified
1/5

2004-12-22

"FRAUD
This company has no intention of shipping products at their advertised prices. Their intent is to get you to place an order with their low prices...then have you call them to confirm. When you do call, they will give you a hard sell on items you did not order and do not need. If you do not buy, they wil tell you the item is suddenly not available for several weeks - hoping you will cancel the order OR they will offer you a "US" version for immediate delivery and considerably more money. This is not the only company who takes these tactics - another company is digitallydiscovered and I am sure there are more.
Make sure you use yahoo shopping and that the merchant is rated and has buyer protection.
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
1/5

2004-12-22

"I ordered an HP R707 online on their website. They invoiced me almost $50 more than the website price plus the $20 shipping. They say I have to pay the shipping and 5% restock to return (which comes to about the same almost $50). They say they shipped me a better camera than the one on the website but that is all lies because it is the same camera in the manufacturers box. I have called my credit card company to dispute the claim. I did not save any money buying from this company because their ad price is all a lie. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2004-12-21

"I ordered a camera from A&M 3 hours ago. I just received a rather pushy call attempting to sell me additional products related to the camera. After declining, I was told that what I had purchased would be shipped in 3-4 weeks, contrary to what was advertised on the website. After asking for my order to be cancled, the "gentleman" that called me hung up. I'm now on hold with their customer service dept trying to verify the cancelation. As soon as I submit this review I'll be ordering with someone else."

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1/5

2004-12-21

"STAY AWAY FROM THIS COMPANY: Horrible experience. I ordered a Sony DSCT3 digital camera and a Sony DCR-301 dvd camcorder. I asked them how they can sell for so much less than their competitors. His answer was "we give discounts." He asked if I wanted to purchase a battery for the devices and I replied "no." He then sarcastically remarked, "how are you going to take pictures without one." and then I asked "doesn't it come with one?" The answer was a bold face "no." I checked with the manufacturer and it specifically states that it comes with a battery. When I confronted the young man about how I didn't understand why it didn't come with a battery, he said rudely, "you don't understand?". I cancelled my order. *****BUYER BEWARE!!!****"

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Verified
1/5

2004-12-21

"This store gives all stores in this world a bad name. These guys are crooks. They should all be thrown in jail."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
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Ease of ordering online
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N/A
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Customer service being easy to reach
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Overall web site
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Verified
1/5

2004-12-20

"A&M Photo World offers the Pentax *ist DS body only for $649, a good price with a 1 year US warranty promoised to me, however; you may be asked to buy some "accessories" that have inflated prices of 300% or more. If don't buy the rip-off accessories you can expect some monkey business. I have filed a BBB complaint after they changed the order to no warranty and a one month delivery time."

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