"My general experience with BGE Home has been very good. From the phone call to the technician, I received good, professional, cordial service."

"Great people but I had no air conditioning for 5 days on a unit that was purchased from you less than 2yrs ago.. and a faulty fuse was fixed in 10 minutes!"

"Once I can get through to a representative, your agents are very professional and extremely service oriented. I was pleasantly surprised by the level of service from multiple agents as I called in @ 3 times in 1 day. All representatives were great!!! I am confident that I made the right decision selecting BGE Home. Thanks for your exceptional service and the contractors were also AWESOME."

"The process to get the tech. to the house was as expected. Good. The wait was long but expected. I worked for BGE. for 35 years. The tech. was great. Very good. He was professional and made the experience worth the call. Great job."

"Overall a good experience. Customer Service rep explained everything in great detail."

"I am very disappointed. Pay $40 a month and you didn't come through when I needed a new a/c furnace. told by salesmand to wait two weeks ion stifling hot weather!"

"Excellent and very professional!"

"People are lovely to work with,Either hire more of them to reduce hold times or update hold system to allow callers to understand delays.Summer heat waves causing AC service calls should not be unexpected volume. Hire more great reps!!"

"Need to be staffed better to answer calls without an extended wait time."

"I’ve had this service for almost 20 years and have always had great customer service and prompt service."

"Overall experience with customer service representative was great."

"Because I had to wait so long, it was not good."

"I like when they try to answer questions then sent someone out to solve problems"

"The representative was very friendly and quickly setup an appointment."

"Great experience good customer service!"