"No problems..all taken care of.."

"We love the service and everyone we've dealt with has been professional, friendly and helpful."

"General experience was excellent."

"The first representative was horrible. She seemed to become very impatient when I told her I couldn't understand what she was saying. She told me she would call me back and finish setting up the appointment. She never called back. After two hours I called back. And had to wait another thirty minutes for some one to answer. It was a Mess."

"The service technician was excellent."

"I am very unhappy with the service as a whole.. making the appointment was pleasant enough; however, the service person was unprofessional. Even though he did not have the required part to repair the unit— He rendered the unit completely inoperable by cutting wires. The follow up call to the office was met by complete indifference. I have not received any follow up calls advising of the status."

"The installation tech, Mark, was excellent. He called prior to the two visits. On the initial visit, he did not have the part. He did return the next day and installed the part to get us up and running. Mark was very professional and polite. He willingly answered my questions so I could easily understand the process."

"I missed a call from the center. I called back and was on hold with the same annoying computer generated message on loop for 30 minutes. The was only to confirm an appointment I made online. The day of the appointment, a different representative called me and was trying to make me a new appointment not realizing I already had an appointment for that day. Very confusing call center process. My technician Jason that came out was excellent."

"customer service and agents appear corky,feel they re doing you big favor,you have only one option that is it.wait time for service is long even in emergency situations"

"the technician was great. All other was horrible"

"Usually the service personnel completes his /her Generally service is good! We are completely ignored while a service part is badly needed without any assurance of a date or time of delivery."

"I have been with BGE for 30 Years. I am very pleased with your Service.I will continue my service with BGE."

"Overall BGE experience has been good! You do need to wait your turn and respect your place in line for service. Sometimes the wait makes you edgy but once service time comes you're treateð like royalty."

"my general experience lately as a longtime customer, has left me frustrated and disappointed"

"The good people at BGEH are why I stay a customer."