"Excessive wait time! 20 minutes to talk to someone and another 15 minutes to schedule an appointment."

"BGE has always been great although I am frusted that the unit which was jjst installed in the Fall has required 2 service calls already. The hold time is unacceptable. Hire more people to handle calls or at least update the website to enable people to book appts in the same timeframe as the reps can."

"My rep was one of a kind and someone that I could really connect with on many levels. So professional and fun! Looking forward to working more with BGE Home."

"Horrible will never think of you ever again for any of your services! DO NOT CONTACT ME AGAIN I WILL NOT CHANGE MIND ON YOUR **** SERVICE!!"

"Service representatives was very knowledgeable and friendly."

"The rep was very polite and helpful-i have 3 accounts-one has a substantial negative balance-I overlooked the bill with my service contract. YES, my fault, but an appointment was made and i waited all day for a tech person to come and it never happened because i was unaware-Its just rude and nasty in my opinion-Things are hard enough without this treatment"

"Very positive. I did notice after his departure that the service tech did not replace all the screws that he removed during check up. Concerned that air leakage at a/C box could degrade performance."

"I was happy to be able to make a service call on a weekend."

"Rep was very professional took way too long to connect with one"

"Courteous, efficient service."

"The wait on the phone for second call was long; for the first call, it was totally unreasonable. I had to hang up. Once someone answered, everything went well."

"The price was good and the service was great."

"My experience is good. Just don’t like the fact that you wait around all day not knowing what time they will show up."

"Denise was friendly and informative. I needed info on upgrading my plans. She explained everything and answered my questions clearly & patiently."

"I thought I was paying for an emergency service but turns out staffing is insufficient to respond to customer's emergency situations."