"Nothing else could be said. very very good"

"The rep was wonderful. Very polite, professional and friendly."

"Long time customer that will be looking to move away from BGE Home. Over an hour on phone Friday, over 40 min on Phone on Monday. Still no resolution. Will be going somewhere elsee for service contracts. If I didn't have a service contract with you, I would never call you again."

"I had an emergency situation on a holiday weekend and BGE Home had it resolved within 8 hours - great service!"

"Otherwise experience was great. CSR was professional, friendly and helpful. Technician called prior to arrival, was courteous and professional. Overall good experience. Just need less wait time on phone and smaller window for service times."

"This experience was great... others, not so great."

"Generally,the experience was good."

"Excellent. Our air conditioner was repaired the same day, which was a HOT Saturday!!!"

"Overall experience was very good. Technician was very helpful & courteous."

"Representative was professional"

"The appt time needs to be a shorter window instead of 12-8. The tech did not get to me until 7:30pm and this was both times a tech came out. A shorter time frame can allow the customer to do things if needed. I stayed home all day just to see he arrived at 7:30pm. I am glad he came and so far my ac is working fine."

"Requested a specific technician and a time (Ryan and 12-6). At 10:00 got a call from a different technician saying he was in his way. My husband who was presenting on a zoom meeting had to move from his basement office to the dining room in the middle of his meeting so that he could finish it without having the technician out n the background and not hear him working. When I tried using the website to schedule the first time, NOTHING, not even the equipment, I entered was the right one on the call email. This time I spoke to a person and still nothing is what was requested. We changed meetings to adjust to the appointment time of 12-6 that we requested. Now I have to bring another technician up to speed on the issues we were having with our ac which Ryan told me did not make sense and he wasn’t sure this would fix the issue but wanted to try."

"I have been a BGE customer for more than five years. I always found customer service and the service techs to be friendly knowledgeable And willing to help solve and resolve problems."

"This was the 5th time calling for the same service. Have been with out ice maker for months four tech’s have not been able to fix it."

"disappointing. Spoke to several representatives but Antoinette stood out. She went the extra mile. Even though things didnt happen as promised, she was pleasant and caring."