"very satisfied, excellent service"

"I called to have a service technician check our heating system. It was made and for the very next day."

"All your staff are great from start of first call to job completion."

"They helped in answering my questions in reference to a part to be ordered for my furnace"

"I have been a BGE customer for years.EXCELLENT COMPANY would not do business with anyone else"

"I was very satisfied with overall experience."

"Service is excellent from your technicians!"

"Excellent! The representative was respectful and very attentive to my issue."

"I had a garbage disposal installed but new wiring is needed. Had to get a second call to do that. Would help if installer had electrical experience so I did not have to pay for a 2nd visit."

"My issue has not been resolved. A supervisor was supposed to call me back. So far no one has. Not satisfied with the contact."

"My Rep Ciera was great went through everything with me it felt like she enjoyed her job and helping me!"

"Every experience I have had over the years with BGE Home has been excellent."

"Follow-up calls to find when service will arrive. We were initially (1000 hrs) told service would arrive between 1200hrs and technicians did not go home until all calls were serviced. We would call periodically to get updates and always received an answer similar to can't give time but all calls will be serviced.. Turns out that about 10PM service was rescheduled for the next day. 1. Be honest with customer as far as arrival time. My tenant lost a day's work waiting for an appointment that never showed. That is unacceptable. 2. I have 7 Properties with BGE Home. For whatever reason the repair was not covered under my policy. Instead of forcing me to pay then and there, just bill mm y account. What would have happened if I couldn't be found to pay the bill?"

"Great response and worth having the service plan with BGE."

"Very pleased. The call center was efficient, professional and helpful. The electrician was professional and took the time to explain his objectives and next steps."