"Very friendly person on the phone; very friendly serviceman."

"All 3 men who came to provide service, as well as the woman who took my call, were sincere and helpful in every way. Thank You All so much for your kindness."

"Great phone and personal service. But again, high parts prices, please try to better in the future."

"Understanding and productive"

"Service guys were great! Andy and Leo."

"It was wonderful. A repairman came within 3 hours of the call and quickly resolved the problem"

"I called BGE home to replace our old gas water heater that broke down. The phone call was answered promptly by Sharon. She methodically asked the details of the water heater model. She explained me in detail the replacement options features and a detailed cost breakdown and scheduled appointment the very next day. The installers were very professional and courteous and mindful of our property. Excellent customer service. Shout out to Sharon for help. Would recommend anyone to try BGE Home."

"Over the past 18 months, there’s been a significant increase in wait time for a technician...2 days, now 2 weeks!"

"I was able to get service the same day I called. Can't ask for better response than that!"

"Very friendly, welcoming and efficient"

"Waited over an hour on hold. Finally hung up."

"Outstanding Service beginning with the Call Center and ending with the Electrician/Technician who came to my home to services my water heater. Thank You!!!"

"Good customer service. Answered all my questions. The job was done to my satisfaction."

"GREAT CUSTOMER SERVICES 100%"

"I called twice requesting someone to clean my vents. I did not get a call back from anyone. I had no issues with the call center. The vent cleaning center never returned my call after calling twice."