"A contract was agreed to for service maintenance for a YEAR. Not 6 months for $430 dollars. I feel BGE home should extend the service contract for an additional 6 months."

"Great! Service rep and technician were professional, courteous, and efficient!"

"Every service call to my home I've gotten the best techs!Have never been dissatisfied yet, it's been a pleasure doing business with BG&E HOME!"

"We had a wonderful experience."

"It would be nice to know the approximate arrival time for service. I waited all day (arrival time was 6 PM)."

"I enrolled ina service plan in April 2019. Fortunately, I have not needed service. I have only had one inspection of the furnace - heat. I did not receive an A/C inspection last year. After calls in May and June for the 2020 A/C inspection, I was able in July to schedule an inspection for August. The inspection was not immediately scheduled but took some negotiation to get a manager to make an exception. Had this exception not been made I feel that the A/C inspection would have been pushed into September or later. This inspection policy is inconsistent with what is expected iof a service plan."

"Would have been helpful to have a timeframe for service. Perhaps a 2 to 4 hour window for the technician’s arrival."

"It's always a pleasure to call and speak to the representatives. They are always nice and efficient."

"I love working with BGE for both service and replacement products!"

"rep was very friendly and super knowledgeable which is different from previous experiences. She went above and beyond."

"Answer the phone in. Reasonable amount of time"

"Both my wife and I are over 75 and on medications ... our air conditioning unit stopped working a week ago and called BGE the same day and inspite of the busy schedules you have the customer service ( I think her name is Laura ?) was able to send somebody who was very friendly and professional and able to fix it same day!!! We're so grateful for all the people concerned!! Thanks again !!"

"BGE Home has always treated me well."

"Doable cause I dont have a choice having a warranty with BG&E Home but giving technician hours of 8:00am to 10:30pm and no rush on really hot days.Also found out the issue was a temporary fix that was never followed up on and the 1st crew did a quick fix on one issue and not all issues with the transformer. You should have some type of notification with issues with the grid before it causes us problems."

"The only issue at all was how long it took for someone to come on line. Was the agent came on line she was delightful, helpful, polite, friendly, and most importantly got the jog done."