"After rescheduling the appoint you missed, it was fine. Technician was friendly, knowledgeable, courteous and completed the heating system check without incident."
"She arranged for a service tech to come the next day."
"My general experience was very satisfied with the interactions. The staff have been professional and attempt to be helpful in solving our climate control problem."
"very pleasant experience representative was helpful and polite"
"Tech's knowledgeable. Used both appliance tech and electrician to solve a problem. Both were thorough and explained in detail their findings. Also suggested follow through on issues if not resolved."
"I have always had a good experience with BGE Home. I will use them for my plumbing and electrical needs."
"The furnace and the AC system are fantastic. It tells you when to change filter and when to schedule service, however the scheduling of required service needs improvement. When you make a sizable investment in a system, preventive maintenance is important too."
"All of my questions was answer. As of now keep up the good customer service for it goes a long ways in life"
"I was pleasantly surprised at the speed with which I was connected to a customer care representative. Your representative immediately recognized my problem and set me up with a service call. She was courteous and friendly. This may have been my best experience ever with contacting any company for service. Keep up the good work!"
"BGE Home call center and service were exceptional. The response time of a service representative was very prompt. Both personnel were very polite and professional."
"Excellent, and no other comments at this time. Thank you!"
"I was just very happy the representative could speak and understand english and for me not to repeat myself thank you"
"GREAT!!! A difficult situation was easily handled by BGE, Customer Service representative was top notch."
"Generally the service is good, but not that great."
"Worked well in a respectful manner,and answered all questions asked."