"You had an opportunity for a good sale. The fact that I have not been contacted as a follow-up lost that opportunity"

"While the phone service was great, and the call center was super responsive, I do not appreciate the half day service windows. The window I was given was “arrive between noon - 10:30pm.” Taking a half day of leave to be home for a 1-hr appointment within an 8-10.5 hr service call cost me a few hundred dollars in earnings. Finally, the technician who arrived spent a good deal of his time complaining about how far away I was from the rest of his calls, how he couldn’t get a hold of a closer technician to take my job instead, and how another customer kept calling him to try to get a better ETA. I understand you never know what your technicians may walk into, but my tech explained he started with 8 jobs, but had 13 total for the day by the time he got to me. So, overall, great people; frustrating scheduling."

"I love BGE home!! They always understand my concerns, then they fixed the problem or answer the questions. Thanks BGE and Happy Holidays!!"

"Today we had our heat pump repaired by two very professional and courteous technicians, the work was completed and we could not be happier. Thank you again for the prompt response, it is very comforting knowing that BGE Home will be there for everything we may need for repairs in our home, keep up the good work."

"The representative listened and scheduled the earliest appointment for me."

"Had a great experience with the interaction with the call center Representative. She was kind, knowledgeable and considerate and worked to satisfy my request. Abve reproach."

"Wasted time trying to schedule service online to no avail. Thank goodness for competent and friendly Rep at Call Center."

"My experience was excellent. This included the telephone representative and the service technician."

"We were able to get a live person on the phone and an appointment quickly."

"Once I spoke to someone, the experience was great."

"I have been very pleased with BGE HOME’s service techs and phone reps. I have been a service contract customer for many years and have my units (HVAC, water heaters) replaced by BGE HOME when needed. All techs are very knowledgeable and professional, as are your phone reps. Your service is dependable and reliable. Thank you!"

"It was great. I got through quick. The representative was very professional and very nice."

"very professional, polite and done in a timely manner."

"This time, the phone call was quick (not always the case) and your rep was very helpful. But, the problem continues to be the long lead time you require to schedule a service call. I pay monthly for the service protection plan, which includes so-calledPrompt Service. If you want higher grades - please understand that - for most people - prompt means quick, not slow."

"Give MS.Thompson a raise. She was my contact person at the call center and was wonderful to deal with."