"Normally love you service, but appointment made month in advance and no show or call, eventhough you confirmed the day before. Maybe I just need to call in for service. About to take contract on all my appliances but ????"

"Love BGE Home, we use them whenever we can. Scheduling a tune up on my ac/heating system and hot water heater was easy, it's the wait time for the actual appointment....3 mos!"

"BGE Home is absolutely atrocious. This is the worst commpany I have ever dealt with for service and repair."

"Another satisfactory customer service experience from BGE."

"Very good experience, except had to wait for rep. about 5 min. very busy."

"I was very pleased with the phone center. I thought I'd have to wait forever and I didn't. I was given time to express what I thought was the problem and the patients shown to me was appreciated. It was a pleasant experience. The technicians were game on. What they said probably was needed to be done was exactly what the electrician needed to do. I am so pleased with the service, I am saving up for my next project and I hope to find the same service when I call again. Thank you. ."

"They are always helpful and polite."

"I called BGE home two times (about 20 mins apart). The first time was to school an appointment and the second time was to reschedule my appointment. Both ladies I spoke with were awesome! Very customer focused, friendly attitude, engaged! As a customer service manager, my expectations are high and these ladies have hit the mark! I hope you consider them as assets to your company."

"loyal customer of 12 years, why pay monthly when there is no appointment for one week, if you are that busy , hire more technicians but that is unacceptable. What is the point of being bge home customer and paying monthly? Very frustrated with this whether it be plumbing, appliance or any emergency breakdown."

"People are great. Appointment availability"

"Thinking of a maintenance contract."

"I was impressed. The customer service representative was very good. It was a pleasure working with her. She was very helpful and very efficient."

"Good response time, pleasant experience. Problems solved."

"I was very disappointed with the scheduling!I had to cancell the first appointment due to death in the family!When I called to reschedule, they could not give me a December appointmet for the furnace service, instead they gave an appointment for the yr 2020. Which of course means that I lost a year of service!Very disappointing!"

"Same as Question #28 above."