"My wife and I have been loyal BGE/BGE HOME customers since the late 1970s. We have never been disappointed with the level of service provided by BGE HOME service technicians. We maintain BGE HOME service policies on our HVAC system and major appliances, which gives us peace of mind. Even if we didn't have the policies, I would not let anyone other than BGE HOME technicians touch our equipment. This is why we had BGE HOME replace our complete HVAC system in December 2019 without hesitation."

"the customer care rep was most patient and helpful."

"I was extremely satisfied with the response and all my questions were answered"

"Very courteous and knowledgeable"

"CSR was professional and friendly as was the technician who did the work. Completely pleased."

"Great, improvement over similar services."

"Happy I didn't have to jump through hoops with my home service plan."

"Meet commitments. Supervisor call back time commitments must be meet...no exceptions."

"Once the wait for my call to be answered it was a very good experience. Representative was very pleasant and helpful in answering my inquiries.A big plus was her eagerness to help and the excellent clarity speaking."

"Customer Care Center Representative was extremely friendly, knowledgeable, and patient."

"See above. I have had positive experience and been pleased in past. Maybe the current situation with the virus has affected service."

"The representative was great the service person was great, felt so much better within an 8 hour day, I’m talking about two water leaks great job everyone"

"I love how courteous the representative was. Keep up the good work."

"Was much easier getting help and setting up appointments a couple of years ago (even before the pandemic). Either BGE Home grew their business too much, or cut back on customer service too much. Once I get someone here they're terrific...just VERY hard getting them here."

"rep came and was very helpful and knowlegealable"