"I was very disappointed that it will take 16 days for a technician to come out and diagnose the problem with my washer. I assumed that since I had a whole house service policy BGE Home would be more responsive, but that's not the case."

"I had an appointment on 7/6. However on 7/2 my home temp was reading 79 degrees at 10:30 pm. The agent offered to change my appointment to 7/4. I was surprised because it’s a holiday. She said it’s actually observed on 7/3 this yr. I’m so grateful she suggested the change because the temps have been above 95 all week in Maryland. Thank you!"

"Friendly and courteous service. Helped me to get the field services I was requesting."

"Once I got a representative, he was courteous, polite and helpful. The number of calls and the time spent waiting for the next available representative was kind of an issue."

"Thank you for the way you provide excellent customer service. You are appreciated.."

"It was hard to get the call through. The rest of the experience is satisfactory."

"The service I received was very professional and I was totally satisfied with it. The technician’s name is Henry."

"We are very satisfied. Very Knowledgable service agent who informed us what the problem was & fixed it."

"Great! Didn't have to wait long for customer service rep!"

"Smart Service says that customer is supposed to have priority scheduling for service. Appointments that are two weeks to fix washing machine that is out of service is too long. Maybe need to hire more technicians so can give priority scheduling for customers with existing service contracts."

"I have used BGE Home on several occasions and found each person to be friendly, professional, and knowledgeable."

"I spoke with Kaneesha (spelling?) and a very nice young lady in sells. Both were very good and very helpful! The Tech Dave and Installer Ken were very good at their jobs and the response was super! BGE Home is #1 on my list!"

"The person I spoke with on the phone was very knowledgeable and helpful"

"I got great service quick and efficient"

"It was so refreshing to deal with a representative who knows what they are doing and gets the job done well"