"Customer Representative did not tell me “end of business day” meant 10:30pm. She was “all business.” Zero personality.The gentleman who performed the work at the house was superb! Efficient and friendly."

"Not good. We pay for a service contract and see no advantages in service turnaround time."

"The individual on the phone was outstanding! As was the technician that showed up at 0800 the next morning. Great people. Great service."

"Exemplary Customer Service As Was Expected."

"So happy we are BGE Home customers. From phone to call to service call, everything is perfect."

"I am really glad that I am receiving the wonderful service of BGE Home."

"I've been a BGE Home customer for 30+ years with many service contracts for both home and rental unit. This was by far the most time I've ever had to wait to be connected to a representative. Totally unacceptable."

"Hated it...very dissatisfied"

"Great. Am pleased with the service, have been a longtime customer."

"Friendly, helpful service. And, she helped with my special request."

"I have always found the staff answering the phones to be very friendly. Until this call, they were always very knowledgeable as well."

"Vincent was absolutely terrific. He was prompt, explained everything clearly, and went above and beyond to check out the entire system and observe it carefully to ensure that it ran properly. Very satisfied with his service."

"BGE Home technician, Mike, did an excellent job diagnosing and then fixing our problem. He rates a 10!"

"The tech was excellent. Provided me with all the info when I asked a question, was very friendly and followed all the safety rules."

"The experience was fine. The staff is nice and they try to help. When there is an outage, they are quickly burdened with lack of information provided to them. It is kind of sad but they do their best."