"If you have about 2 hours to sit on hold then the customer representative was extremely helpful. However the technician that was sent out was verbally abusive and did not fix the problem."
"Our experience was great. Office personnel were good. Technician had part on truck so once he got to my home, repair was made quickly."
"Except for wait time on phone, everything else was great."
"The phone conversation was fine, but the technician, set for 7/23/2019 12:30-8:30, never called or showed. We were stood up without explanation."
"Very friendly and professional"
"Rep was knowledgeable and service was done quickly. Very pleased with BGE Home and its insurance contract."
"Still waiting for return call 48 hours later"
"I was very pleased with the representative, he advised me that he had to put me on hold and got right back to me. While he didn't know exactly how i felt about the problem, he certainly did & said everything that I wanted to hear. I mean the courtesy that was extended over the phone for my situation was exemplary. Knowing that being without air conditioning during the past weekend & days following, he made me feel confident that everything would be taken care of. KUDOs!"
"Not very good.I waited for a call to confurm if there was another sooner day,no one called back even after mentioning it was electric related."
"I started the call on my cell phone. After 15 minutes I decided that I should call on the other line. After 20 minutes I got connected. The lady took the information and scheduled the service for the first available 3 days later. So since I had no other choice It was wonderful..."
"Only one thing to say. If all companies representatives were as friendly and helpful as the one I interacted with these experiences would be much more pleasant."
"Very well knowledgeable answer all my concers"
"really great handled my problem in a very professional manner and the service was great and i would like to thank the serviceman Brian for a job well done thanks"
"BGE HOME HAS ALWAYS RESPONDED TO MY CALLS IN A VERY PROFESSIONAL AND POLITE MANNER."
"General experience has been very good. Thanks."