"Excellent service and Mr. Terry is very pleasantand professional toward your customer's."

"Great technicians! Get job done! Quickly!"

"Promised a call back and did not receive it.Need to take customer service promises of call backs by managers more serious."

"Frustrating to wait and then additional frustration waiting from Saturday night to Wednesday for a service call even though I have Smart Service. Need to improve!"

"My concerns were understood and two work orders were issued. The scheduling was convenient for both of us. They are due later this week. We had a power failure due to a storm and just got our power back, just before the Tech is due to check out the problem(s)."

"Very satisfied with phone conversation about service needed, and the employees who serviced our AC.—very prompt, courteous, professional, and efficient."

"Very efficient and courteous"

"Thanks guys you were a lifesaver I've just got out of the hospital and thank you so much I'm 74 years old and really need to get you and you came through"

"I need an ice maker fixed. Availability to service it is not soon enough. You need more people to do service calls or more open time slots to come take care of problems"

"I can always count on BGE Home to answer my questions and provide service when necessary."

"The service person called before showing up. That was good. He was a little confused about my issue. When I explained to him he said he was the wrong person that I needed a plumber. Her was not a plumber. I explained the same thing to him as I did to the customer care person. They should have known to send a plumber. (I needed a mixer valve replaced at after my water heater)"

"Everyone at BGE HOME is very polite, thorough, and professional. We have used the program since 2013 and have always felt like we were given honest assessments on the issues we've ever had with our AC, water heater, and heating units."

"The tech came the two days after my call. But I was the last customer that day. I could tell he was agitated because he let it be known that his last appointments are always the longest and they always happen when he has something to do. That's probably why I didn't get a written estimate to have the job done. The tech did do an excellent job of diagnosing the issue with the air conditioner. The warranty company tech was clearly uncapable of completing the work. He never came back."

"Reps and techs were fine. Taking a week to repair AC for a elderly woman with breathing problems was very poor service. I do understand the overload due to weather, but you should have been able to do better."

"I called BGE home, a service tech came the next day and resolved my issue. Thank you all around to everyone involved."