"Please feel free to share. The call center is fine. Appointments for service take weeks! If something is broken and not working, you want it fixed in a reasonable time. 2 to 3 weeks waiting for appointments just to have someone look at the problem, then if a part needs to be ordered, you wait weeks for that, then weeks again to get an appointment to have the part installed. What a joke! I’m looking into other appliance service plans. You have over sold your service policies or need to hire more staff!"

"The only complaint I have is the hold time. The serviceman was excellent."

"Perfect. Got my A/C fixed quickly"

"They are the best representative!"

"The policy buying on appliances ****. I am without air conditioner and they will NOT come out to fix it for 5 days in this heat wave! Sounds like a scam to me. I am very dissatisfied. I pay $92.40 monthly for policy so I can get priority servicing...that didn't happen!!!"

"Very good with all the representatives. Just wish more experienced technicians were hired to provide quicker response to the customers needs."

"Rep provided stellar service."

"Excellent... customer care rep was courteous, knowledgeable and professional...answered all my questions/concerns quickly and completely!"

"Once a rep answered, my experience was excellent. Great customer service."

"Overall general experience was not bad."

"I tried to use the chat option repeatedly during the times of availability, but it wouldn’t work, resulting in having to phone the call center. Chat option was my preferred method. Overall, the only negative was the wait time but that understandable given the current heat conditions. The representatives I spoke to were friendly and very helpful."

"My first time experience was excellent"

"Very good. There was something i called about and added a new question on a different topic. the representative was able to completely resolve both without being transferred to a different department. Being able to support all categories of requests makes it completely worth calling and feel confident the issue is actually resolved - correctly."

"The experience was outstanding."

"I have dealt with BGE Home for many service needs and have never had a bad experience."