"Extremely Poor response time. I will be replacing BGE home very soon."

"Plumber that came out was very informative and would like to use him again"

"Customer service Rep was extremely responsive to get an appointment sooner than was originally discussed."

"Only problem was we were told we would hear from a serviceman after noon on 7/16- later told between 5PM and 7PM- serviceman called about 6:30 -arrived 7PM"

"Service windows are very wide. Repairmen were very communicative. 2nd service appt only gave 5-10 mins notice"

"Can't get any better and the actual service rep that showed up the same day was OUTSTANDING!!!!!!"

"Rep was great, once I connected with her."

"Needed earlier appt due to health reasons; was given one a day earlier. Wish it could have been earlier than than!"

"Quick and easy; a pleasure!"

"professional, helpful & courteous"

"My maintenance check could not be scheduled till 2 months from the day I called. I would have preferred an appointment that was available within a month of my call."

"I couldn’t have asked for a better technician"

"I felt low, hurt, and devalued as a customer. Serv. Mgr. contact me two hours later...now outcome pending until tomorrow."

"The gentlemen provided outstanding customer service.I hope he is well rewarded."

"Knowledgeable prompt and everything was perfect"