"Fairly satisfied with my service contract."

"You all never improve, so why would you want to hear my opinion? Your scheduling practice is not very good."

"I am very satisfied with the service and the sales and also the billing of BGE home. The customer care telephone representatives have always been very courteous and very professional."

"Alway's a great experience"

"Representative very knowledge, responsible and courteous. Very customer focused and attentive."

"Very satisfied. My concern was put to rest the moment I started talking to the rep."

"It was a satisfying experience."

"Prompt service in replacing my water heater. I left a message on the evening of Jul 3 and got a return call from a rep at 7:45am on Jul 4. Water heater was installed that day.Follow up call with a plumbing issue made on Sat 7-13 and they had a plumber scheduled for me today 7-15. Issue resolved."

"Great experience with SECOND CS Rep and with Service Representative, but first experience was so negative that it has ruined my relationship with your company. There are plenty of service options other than BGE Home from which to choose."

"Clearly, it could be better. PROMPT answering would be appreciated."

"The service itself is scheduled for today. Waiting now"

"The servicemen were very polite and took care of the problem expediently."

"The service I have I love but trying to get scheduling has changed now they don’t come out on Saturdays like they did in the past may have to go another route"

"Promised one thing to customers then offer a different thing later."

"We have used BGE Home for years and have been very satisfied with the level of service. Our experience with the call center and the technicians has also been more than satisfactory. We have recommended BGE to many of our friends and new neighbors. Some are hesitant but we try to explain that over time it is well worth the contracts."