"Representative was very helpful."

"BGE is a very proffesaniol company."

"Phone rep needs to be trained better to get cust the correct information, and not make a cust wait 4 days for a unnecessary repair. I don't believe she did not know BGE Home was cycling the AC on & off in my area. It's her job to know that and give correct information."

"Thankfully there was a technician on duty who responded to our emergency within two hours of my call. Tim arrived at 11:30PM and solved the problem within a half hour. We were very grateful."

"Have to call multiple times. Wait time leaves a lot to be desired..."

"Pat, our svc tech is awesome. He is truly an asset to BGE!!!"

"Both representatives that I spoke with weren't really nice and friendly. Nor were they warm and welcoming."

"Empathetic employee. Earnest. So refreshing."

"My mind was put at ease knowing my major appliance was cover and technician would be out next day."

"The representative was helpful and polite however the problem I had, was not resolved in a timely manner. 2 weeks is too long to see a plummer. Especially for a running toilet"

"Simply the best customer service and professional experienced technicians"

"Service tech Carl did an excellent Job ,...Thanks !!"

"It was a nightmare, It’s really bad experience and I don’t think I’ll stay with them for long time. I stayed 5 days for tech to come out to check my AC then they told me this part not covered you have to pay $1022 to replace your AC, their home warranty is useless."

"The service reps and technicians are professional and knowledgeable. They are courteous and patient."

"Young lady was very helpful and courteous. Sadly with phone people that is not always the case."