"I received a call from you about a bill that the check was destroyed. I tried on-line but my account was not recognized. I called three times was on lengthly holds and the got ndisconnected without any resolutiom"

"I spoke with Abby. She was so very helpful & answered all my questions in a very timely manner."

"BGE Home is great. But, I find when I need service it is always almost two weeks out. This is totally unacceptable. Granted most are not an emergency but it does make me wonder what would happen if there was one and who determines this. Your advertising indicates quick service. On the other hand, once your techs arrive they are so knowledgeable and friendly, courteous and kind. Kudos to them."

"I had a 12 noon service appointment. After 4 hours of waiting, I attempted to call and find out when I would get service. After 20 minutes, I got cut off. After another 20 minute wait, I finally talked to someone who basically scolded me and told me I was still on the list and had to wait. The service tech finally called at 715 pm. Do u really think someone should wait all day for service, 8 hours? Awful phone and awful customer service"

"Joe was great as the installer and Gary was great getting scheduling for installation done. Both were sincere in making sure that I was taken care of and happy."

"Customer service representative was very helpful. She was polite, provided me with answers that I needed to know. The service technician was polite, provided me the service that I needed without a lot of problem. Assisted me with contractural service that would be helpful to me."

"Extremely disappointing and annoying. If a customer has paid for an HVAC service contract but the earliest service can be provided is 3 months after the request then surely BGE Home is guilty of failing to perform within a reasonable time period particularly when the 3 months are the hottest of the year. I am stuck with 3 of these contracts. You have my permission to share this on line."

"All aspects were professional & exceeded my expectations."

"A service window on Saturday of noon to 1030 pm is too broad and should be shortened."

"I have hade BGE Home for years and always received amazing service. Always renew my contracts because I know I will receive great service."

"I called to get my AC unit serviced for the summer at the beginning of June and was told that it could not be done til September. I find this unacceptable and am considering cancelling. Please hire more technicians so you don't lose customers."

"As always they met all my expectations"

"Not so good. We had called twice because we need a copy of the service records for our furnace due to a sell of our home. I called twice and was told twice they would email them to me. I still have not received any records."

"I have been a customer since the beginning and have bought many things from BGE Home. That says it all."

"BGE Home continues to live up to my expectations."