"Antoinette was wonderful! She was knowledgeable and friendly - I am very pleased I have BGE Home services."
"My overall experience was fine!"
"Service guy was knowledgeable and fixed the installation error. Learned that the thermostat should go blank if the the condensate float switch had been wired correctly. Opposed to a puddle on the floor. No harm, great to be vertical at this time!"
"Except for the long wait time cited above, the experience was excellent."
"After a very long wait time to talk to a representative I still had several wait sessions. Not a professionally run call center at all."
"Everything from first contact to installation was first rate!! Everyone I had contact with was courteous and knowledgeable."
"Very efficient, accurate information. Received service the same day! That was great!"
"BGE Home provides total coverage for our home. We always receive excellent service!!!!!"
"Excellent keep up the good work"
"Great. You guys are always responsive"
"Great. I recommended BGE Home to a colleague just this week for some service she needed in her home. Thanks!"
"The first technician, William, was not very friendly. It was obvious he didn't want to be here. He even made a smart comment to my wife. The second tech, Jason, was extremely helpful and very friendly. He actually fixed the problem and seemed to care unlike the first tech. This is a big one. BGE HOME- I waited 2 days, 2 as I had to schedule a follow-up appt due to the first tech NOT fixing the problem. It would be nice to give a time frame other than 0800 to 1900 hrs. That's unacceptable. A 2 to 4 hour window would make it much better planning my day. Waiting from 8 am til 7 pm is a complete waste of a day.Thank you for your time."
"Excellent Customer Service, the rapid diagnosis of the Service Technician in location of my problems, the time of arrival for the Service Technician. The overall experience of the BGE Home individuals."
"I have a plumbing service contract with BGE Home. Will have to wait 2 weeks to get a clogged drain cleared. That's very poor service."
"Outstanding service, no complaints"