"I would like the Customer Care Representative with whom I spoke to train every other representative in this country."

"Experience is good I would like to have an online account that I could log into to see what service contracts I have."

"It was very good overall, just would like a confirmation email in reference to my appointment"

"It was clear and concise to needs that were being requested."

"Your representative was extremely friendly, pleasant and professional! Great job!"

"The customer care rep was awesome and the plumber was very nice"

"Excellent service representative with great interaction to handle my concerns to schedule an appointment to fix my system. Thanks to the rep for all she did."

"My service in the past has not been very prompt( 15yrs). This time I told them I was a 84 year sick man, and I had a service man arrive the same day. What a surprise."

"Waisted an entire day waiting for the tech to call to informing he was in his way. You people need to make a better time calculation to avoid wasting customers valuable time."

"My experience was very positive and thoughtful. I had at least 4 tickets to go in and the representative was very patient."

"My general experience this time was subpar. First the online system did not seem to register my confirmed appointment. What backup or assurance do I have that using online system to schedule service? Why was I denied a service call twice by your customer service reps? I have a medical condition and had previously been a priority customer for air conditioning services especially. I'd like to return to that status so that moving forward perhaps I won't be denied a service call. Now, I'm waiting for a follow up call once parts come in for the air conditioner. Let's see how that goes..."

"Customer for long time but plumbers and electrician are hopeless"

"Agent was good but options and wait time are not acceptable."

"My experience with BGE HOME was very satisfying from the beginning of the telephone conversation to the end. She was really concerned and showed determination to get set up with a date to handle everyone one of my issues on the same day. That really helped me from being inconvenience in taking several days off of work to wait on each technician. I appreciate the above and beyond customer service given to me during these difficult times we are in. Thank you"

"Ideal customer service with quick resolution."