"I wish I could recall the name of the gentleman who helped set up my service call - Nick, I think, but in my own defense that was last week and I have more days behind me than ahead of me. But Nick was spot on, bright, personable and sorted out my needs straight away and offered me two scheduling choices, one of which fit perfectly.Our problem btw, was no air conditioning with days growing hot!Fast forward 36 hours and enter Jeff, our service provider. Jeff had been at it all day and didn't get to us until just past suppertime - maybe 30 minutes of daylight left, but Jeff had a headlight and diagnosed that we had not one, but two problems, both of which he had the parts on the truck to fix right then. In just over an hour after hello, we were starting to blow cool again!I don't have enough adjectives to adequately characterize Jeff: professional, thorough, courteous, neat, pleasant, affable...where's my thesaurus?And oh, we have a service contract with BGEHome. It was cov"

"Both the person on the phone and the service tech exhibited professionalism."

"They answered all my questions."

"I have had 4 to 6 visits/attempts to fix 1 problem, as of this morning I’ve been waiting a call back to re-schedule because it’s a 2 man job meanwhile I have a hole in my ceiling. I want my money back 530 dollars and will be looking to cancel my policy. It’s a plumbing issue which seems a little out of their league."

"The rep was very friendly and courteous. A pleasant experience."

"Overall things were satisfactory."

"My call representative was very polite and a joy to work with. All service people could learn from her."

"My first service person was unacceptable. In and out to fast without properly servicing my air condition unit. The 2nd rep Mr. Oliver was awesome. I had to make the 1st rep aware of what he did NOT do. He then wanted to return... I told him NO thank you. That’s when Oliver was assigned to come to my house."

"The gentlemen was very pleasant."

"Always a pleasant experience"

"Each time I called I waited for over twenty minutes"

"Used before for replacement of hot water heater and pleased."

"Rep was very friendly and was able to get tech out the next day to fix my problem. Best it could be!"

"My request was met right away, which resolved my problem."

"You do what you say you will do."