"Excellent People = Excellent Service"

"Everyone at Bge is always respectful pleasant helpful and professional thank you"

"We've used BGE services for several years and are always very satisfied with the technicians that come to our home."

"Very good. We've used BGE several times and it's always been a good experience."

"I’m very frustrated with BGE because of wait times, multiple calls and turnaround time were all disappointing. I was told after my first call it was 14 days for a tech to show up. BGE told me a person from the leadership team would call me back ( that never happened). Called back the next day and was able to have a manager reduce the lead time to 7 days. So now I have a dryer not working for 8 days but I pay $55 a month for service. My expectations are 48 -72 turnaround time and better service. My other expectation is a refund since I can’t even use the services I’m paying for at this point."

"The people are good. I was very unhappy last year when I discovered extensive mold in and around my attic air handler. No one had told me I had a mold problem after 16 years of BagE Home service."

"I was not satisfied because I had to call BGE Home 3 times for the same service. During the first home service the tech told me he could not resolve the issue and to contact a certified plumber. I contacted Michael and Sons and Len the Plummer. Michael and Sons came onsite first and was able to resolve the issue but it costs me $375 when I already had a home contract with BGE who should have been able to resolve the same issue.I also paid BGE $50"

"The call back feature is good. It would mean that I don't have to stay on the line while waiting for a customer care representative."

"Very unsatisfying! Not worth the money!Time to look for another type of insurance coverage!"

"Hiring the right employees for this position is very very important! LISTENING to the customer is paramount!"

"Very happy with the representative. She was courteous and patient. Good experience"

"Very professional and knowledgeable. Once I got through my service call was scheduled very quickly."

"Overall experience was fine except I wasn’t told that there would be a fee per each light.I understood it to be one fee per visit."

"Finally, I was able to schedule an appointment immediately after a representative answered my call."

"Always courteous and helpful."