"Very great customer service and customer friendly excellents."
"Customer service was great. Quick shipping and delivery. Brand name products at a reasonable price. "
"The gentleman whom I spoke with was very patient very knowledgeable as to whether or not you guys had parts in stock or not, gave me a choice as to whether or not I wanted to still purchase the item even if the parts weren’t there he was very clear and no tricking me into spend money I feel safe and comfortable ordering from you guys he deserves a reward if only all sales representatives were like him it would mean more business for your company I will e referring my friends! Thank you!"
“Hi Reviewer3574527254,
Thank you so much for the fantastic review! We're thrilled to hear about your positive experience with our sales representative. We pride ourselves on providing excellent customer service and ensuring a smooth ordering process for our customers. Your kind words mean the world to us, and we truly appreciate your recommendation to your friends. We look forward to serving you and your referrals in the future!
Regards,
CarParts Team”
"Placement order and pay for the next day delivery. It takes a day and a half to process it and it's not delivered the next day from order date. When I contact them to ask them about this I get the runaround the according to the warehouse quote unquote or they can't control Air freight and delivery people when it hasn't even been shipped shipped. No wonder their prices are so cheap just like their service I wouldn't recommend this site to anybody."
“I'm sorry to hear about your frustrating experience with our service. We strive to provide accurate delivery estimates and transparent communication throughout the process. Your feedback is valuable to us, and we apologize for falling short of your expectations. We will address this issue with our team to prevent similar occurrences in the future. Thank you for bringing this to our attention.”
"Parts were delivered excellent condition , I need to return I got the wrong parts"
“Hi Reviewer2443743447,
Thank you for your 5-star review! We're so glad to hear that your parts were delivered in excellent condition. We are sorry to hear that the part purchased will only work for FWD models. Upon checking, one of our colleagues has already reached out to you and processed the return for a refund. If you have any concerns or questions, please do not hesitate to give us a call, and we are more than happy to help you out.
Regards,
CarParts Team”
"This was my first experience, but it won't be my last. If ever I need a car part, this business will be my go to company. Why? Excellent customer service----polite, professional and very pleasant."
“Hi felicitas042149,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great first experience with Carparts.com and that our customer service exceeded your expectations. We look forward to being your go-to company for all your car part needs in the future.
Regards,
CarParts.com”
"I was a dificult time finding a part on other webpages. I called car parts Joseph took care of my request swiftly. "
“Hi LARome,
I'm thrilled to hear that Joseph was able to swiftly assist you with your part request. Providing excellent service and ensuring our customers find exactly what they need is always our top priority. Your satisfaction is incredibly important to us, and I'm glad we could meet your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you.
Shebet C.
Customer Advocate Team”
"The quality of parts I ordered (headlights) were of the highest quality.
I know, retailers have lowered the bar but it looks like Carparts.com carry quality products."
“Hi ruidossantos,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!”
"Carparts.com is the first place I go looking for parts, cars years are 1992,1997, and 2008. When I do find my part it is all timely shipped, even receiving before date they stated."
“Thank you so much for the awesome review! We're thrilled to hear that Carparts.com is your go-to place for all your car part needs. We're happy to provide timely shipping and exceed your expectations. We appreciate your support and look forward to continue serving you in the future!”
"Very easy process when working with Six over the phone. Very professional…."
“We're thrilled to hear about your fantastic experience with Six! We're grateful for your kind words and glad that Six was able to assist you so well. Thank you for choosing Carparts.com!”
"Shen from customer care was good help in resolving some issue."
“Hi lol1329649813,
Thank you so much for your 5-star review! We're thrilled to hear that Shen from our customer care team was able to help resolve your issue. We appreciate your kind words and your support of Carparts.com!
Regards,
CarParts Team”
"I needed a new back taillight (not my fault) and my son-in-law suggested I order from Carparts.com for $75.++, and he would install for me. Instead of paying the $241.++(for the exact same part) from the business I have my car serviced, plus their $50.00 installment fee(for 1/2hr.labor). Since my son-in-law lives out of state, I chose to ask my mechanic why they were charging such an exorbitant part price and he said that's what he is charged from his ordering service. But if I order the part myself and bring it to him, he would install for his $50.00 labor price. So that's what I did and saved myself $241.++ and had it put in as soon as it arrived! Thank you, Carparts.com and I say thank you to my mechanic for graciously allowing me to order my own part and bring to him to install and bypass that HUGE middleman upcharge in car part price!!"
“Hi gratefulnana,
That sounds like a great money-saving move! It's always wise to explore different options when it comes to car repairs and parts replacement. Ordering the part yourself and having your mechanic install it for a reasonable fee is a smart way to avoid unnecessary markups. It's nice to hear that your mechanic was accommodating and willing to work with you on this. Enjoy your newly installed taillight, and kudos for finding a cost-effective solution!
Thank you!
Shebet C.
Customer Advocate Team”
"Easy transaction, older/hard to find parts. Thank you. "
“Thank you for the amazing review! We're thrilled to hear that you had a great experience with our fast shipping and easy transaction process. We're proud to offer a wide selection of older and hard-to-find parts. Thank you for choosing Carparts.com!”
"Genuine Toyota parts for a fraction of what the dealer wants. Ebay sells “OEM QUALITY”…. For 1/3 of this price but I wouldn’t trust them. Highly recommended & will buy from again. "
“Hi richarddunning3669648283,
We're thrilled to hear that you had a positive experience with our OEM Toyota/Lexus spark plugs! Thank you for choosing Carparts.com for your automotive needs. We're looking forward to serving you again in the future.
CarParts Team”
"Shipping was fast, parts package well, cost was good, parts look good. "
“That sounds like a fantastic experience! It's always great when everything goes smoothly with a purchase, from the speedy shipping to the well-packaged parts arriving in good condition. And when the cost matches up with the quality you receive, it's even better. Enjoy your new parts!”
"Product came as describe, no issue, fast shipping "
“Thank you for the glowing review! We're thrilled to hear that your order arrived quickly and as described. We appreciate your business and look forward to serving you again in the future.”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi,
Thank you for sharing your wonderful feedback about your experience with us. We're delighted to hear that you're satisfied, and we're excited to continue serving you in the future.
Kind regards,
Josely M.
Customer Advocate Team ”