"Very great customer service and customer friendly excellents."
"I have used this company for many years and they never disappoint. Parts come fast and have always fit my cars. The website is easy to use and the staff are very helpful and friendly. This is my first place I go to before anything else I do on my cars. Carparts.com has saved me hundreds of dollars on not needing to buy original parts and they work just as well."
"First couple orders went smoothly. But last few have had delays. I saved money by ordering parts but after the repeated delays and missing work from delays now I am paying double what it would have cost to just go to the parts store and bought them and had them same day. Lost work lost wages these delays cost money but people think it is ok."
"Carports has always come through with our needs and the time for shipping and delivery have always been on point. Highly recommend them. Thanks guys for always meeting our needs and having choices on what we can choose."
"I have used Carparts.com on several times. Their inventory is always accurate, products can easily viewed and ordered. Product descriptions are accurate and their pricing is excellent!
Once one occasion a product came damaged. I contact them and was given precise instructions on how to make the return. Without even received the damaged item back, they immediately shipped a new replacement, which arrived in perfect condition. Other companies, as you may be aware, wait to receive the return first.
Their communication from start to finish of the order, and follow up on the product delivery is outstanding. "
“Hi danieljames3669382718,
Thank you for sharing your positive experiences with CarParts.com! We're delighted to hear that you've had multiple successful transactions with us and that our inventory accuracy, ease of ordering, product descriptions, pricing, and customer service have consistently met your expectations.
We're especially pleased that we were able to promptly address and resolve the issue with the damaged product by providing you with clear instructions for the return process and sending out a replacement even before receiving the damaged item back. Your satisfaction is our priority, and we strive to provide efficient and effective solutions to any issues that may arise.
Your feedback about our communication throughout the order process and follow-up on product delivery means a lot to us. We understand the importance of keeping our customers informed every step of the way, and we're glad to hear that our efforts in this area have been successful.
Thank you for choosing CarParts.com for your automotive needs. If you ever have any questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Thank you.
Shebet C.
Customer Advocate Team”
"Good products and fast shipping. Excellent customer service."
“Hi ecosurf,
It's wonderful to hear that you had a positive experience with our products, shipping, and customer service! Providing excellent service and quality products is our top priority, and we're thrilled that we were able to meet your expectations. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!
Thank you.
Shebet C.
Customer Advocate Team”
"I have ordered from se eral online parts companies over many years of ownership of several cars.
This company has always excelled in every aspect. The initial search to having inventory I can purchase has been easy to maneuver as well as the checkout process. The parts have always been outstanding in quality.
I very much appreciate the tracking updates and the on time delivery. I have been fortunate enough on several occasions to get products from them that I was unable to get from a dealership.
"
"Excellent products and customer service, reps know what they are selling and will get you the right part for your vehicle. "
“Hi OutstandingZebra-94649,
That's fantastic to hear! We take great pride in delivering excellent products and providing top-notch customer service. It's our goal to ensure that every customer receives the right part for their vehicle and has a positive experience with our company. Thank you for your kind words and for choosing us for your automotive needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you.
Shebet C.
Customer Advocate Team”
"Eian was very helpful should have more people like him "
“Hi Reviewer839701011.
Thank you so much for the amazing review! We're thrilled to hear that Eian was able to assist you with your order. We appreciate your feedback and look forward to serving you again in the future.
Regards,
CarParts Team”
"Excellent quality parts. Quick turnaround. Awesome value. Definitely recommend!"
“Hi veronicarosario,
Thank you so much for your amazing feedback! We're thrilled to hear that you had a fantastic experience with us. We greatly appreciate your recommendation and look forward to serving you again in the future.
Regards,
CarParts.com Team”
"I ordered this because it was supposed to be delivered 4/6/24 and just got email that it hasn't even shipped "
"This being the 1st time buying car parts online I was a little skeptical at first but decided to try as I was in no hurry to get my pickup running. Although I could easily get what I needed from my local auto parts store, the pricing from Carparts.com was less than my local parts store, even with shipping! Glad I went for it! The parts were excellent in fit and finish and have been working perfectly since installed. They arrived packaged very well. Great products and shipping was quick. These folks are great to do business with! Will definitely recommend to friends and family and will purchase again when needed. Thanks Carparts! Great company!"
“Hi alla60,
Thank you so much for taking the leap and giving us a try! We're thrilled to hear that your first experience buying car parts online with us exceeded your expectations. Providing quality parts at competitive prices, along with fast shipping and excellent customer service, is what we strive for. We're delighted that the parts fit perfectly and are working well for you. Your recommendation means the world to us, and we look forward to serving you in the future. If you ever need anything else, don't hesitate to reach out.
Thank you,
Norylin T.
Customer Advocate Team”
"Ordering was easy, price great, quality is OE. Mirror was identical to factory. Shipping was fast and packaged well thanks for the great experience. Rcvd 4/5/24
"
“Thank you so much for the fantastic 5-star review! We're thrilled to hear that ordering was easy, the price was great, and that the quality of the side view mirror exceeded your expectations. It's wonderful to know that the mirror was identical to the factory one and that shipping was fast and packaged well. We truly appreciate your feedback and are grateful for the great experience you had with us.”
"The headlights that I ordered came very quickly and super well packaged. I will be patronizing Carparts.com again."
“Hi FierceMoth-25172,
Thank you for the fantastic feedback! We are thrilled to hear that your headlights arrived quickly and well packaged. We can't wait to have you back as a customer again soon!
Thanks,
Emmy C.
Customer Advocate Team”
"Order over phone. Great Service and patience staff"
“Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience ordering over the phone and that our staff provided excellent service. We appreciate your business and look forward to serving you again in the future.
Warm regards,
CarParts Team”
"Got just what I needed. Fair price, works perfect. "
“Hi Reviewer2982583446,
Thank you so much for your kind words! We're glad to hear that you found our product to be just what you needed and that the ordering process was easy for you. We aim to provide quality products at fair prices, and we're delighted that it's working perfectly for you. If you ever need anything else or have any questions, feel free to reach out. We appreciate your business!
Thank you,
Norylin T.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Dieselbree88,
Thank you so much for your amazing review! We're thrilled to hear that you've had a great experience with us and that we've been able to meet your needs. We appreciate your recommendation and are happy to provide you with a variety of choices.
Thank you for choosing Carparts.com!”