"Very great customer service and customer friendly excellents."
"Search for a part for a 98 Chevy Venture was quick and easy! Parts arrived on time and within a couple of days! Fit was just as promised! Priced just right! Thank you "
"Part was supposed to be here on the 13th and now they're saying the 16th. Don't buy here if you need something on time."
"Can’t track my order and no customer service"
“Good day! Thank you for bringing this to our attention, we sent you an email to further assist you with this concern, please check this and reply for immediate help, thank you. ”
"Company reached out and explained situation, everything is okay"
“Good day! Thank you on working with us on addressing this concern, we appreciate you allowing us to further discuss this matter, Hoping to do more business with you in the future.
”
"Ordered a simple front license plate holder frame. Didn’t line up, wasn’t even close
AND return process is a pain! Will not accept my order number and email… BIG HASSLE"
"I havw bought several items for my 9 vehicles from carparts.com. They have all been great items that were correct for the car and fit like original. My only complaint is the cost of shipping. Nothing ships for free, even if you spend a lot of money for the parts you buy. It really hurts when the shipping is 1/3 of the total bill if you order large heavy pieces.
"
“Hi Reviewer2297636442,
Thank you for your feedback. We, at Carparts.com, are committed to fair, honest pricing and it’s unfortunate that you were unsatisfied with the shipping cost of the part you purchased. This is the amount that the courier is charging us depends on the dimension of the box that will be used, weight and the origin of the package. Rest assured that we are continuously looking into this in order to help our customers in the future. Please check the email we sent you for further assistance.
Thanks,
Emmy C.
Customer Advocate Team”
"Great Price!!! Part came fast. Part fit perfectly as described. Part was better quality than the original."
“Hi scubasteven48,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback and we are glad that we were able to turn things around. We hope to do business with you again soon.
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"I was able to use my discount code and that wasn't good at all."
“Good day! Thank you for sending us a review regarding your recent order with us, we sent you an email to further assist you with your concern, you may check it and reply for immediate help. Thank you.
CarParts Team ”
"Why is it ,nothing ships on a Friday ? This is getting tiring , come Monday you tell me my parts won't be here till Thursday. But Friday you said we'd, please keep the lies straight. "
“Hi
Reviewer88551877,
Thank you for reaching out to us and bringing this to our attention.
I checked on your order and the estimated delivery date provided is on May 15. I sent you an email with additional information about the deliver and you may reply to the email if you have additional question or concern.
Thank you,
Norylin T.
Customer Advocate Team”
"Right part, on time for delivery, good price"
“Hi koushimomtazian,
We are incredibly grateful that you took the time to share your feedback with CarParts.com - Right Parts. Right Now. . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"I decided to test fit the heat shield and support bracket. Started with the heat shield, which required 3 out of the 4 holes to be reemed in order to get it bolted up. Next I tried the factory support bracket. It would not fit do to the mounting bracket on the Catconverter being to wide. Adjusted it so the factory support bracket could be bolted up on the bench. Next I went to install it. It would not fit down over the exhaust studs. After inspecting it, I found that exhaust one exhaust stud hole was almost 1 to 1.5 times smaller that the rest. Reemed this hole out and tried to reinstall the catconverter manifold. This time I was able to install it and bolt it down. Then I come to find out that even tho I could bolt the support bracket to the can converter on the bench. It would not align with the block holes. At this point I will be getting a factory catconverter and taking this one off. I had taken the day off to get this installed in my son’s transit connect. So loss of my income for the day. Plus a lot more time and the waist of my sons money buying the part."
“Thank you for sharing your experience with the aftermarket part you purchased from us. We apologize for the inconvenience and frustration you experienced while fitting the heat shield and support bracket. Your feedback is important to us, and we will make sure to address this issue with our product team to prevent similar situations in the future.
We sent you an email today. Please reply to the email so we can further assist you.
Regards,
CarParts Team”
"Package 3 days late. Unsatisfactory tracking, poor updates. Overall horrible experience. Will never use them again."
"Ordered parts on 24 April 2024.. Finally received the part on 6 May 2024. Worse offered the nine dollars and change for the shipping. When I should’ve been offered a full refund plus the product. Then the product does not fit a 2008 Magnum"
“Hi chriswallacelexkymilwi, Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the rescheduling of your package delivery. We understand how frustrating this can be, and we appreciate your patience. Rest assured that everything you mentioned will be forwarded to our shipping team so that this will not happen again.
CarParts Team”
"I have a 2010 Ford as my personal service truck used around the house. I try to keep it in good running condition and shape. I need to replace a front bumper panel. Reached out to CarParts.com. Found the part, ordered and received as promise. Perfect fit, form and function. Highly recommend reaching to these folks for your parts. "
“Hi kb1743214869,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We always strive to provide the right parts and excellent customer service to our valued customers like you. Please do not hesitate to reach out to us in case that you will need assistance.
Thank you,
Norylin T.
Customer Advocate Team”
"Last two times I've ordered something is said in the warehouse for three or four days and then the day I'm supposed to get it today late because they didn't send it out I'm two and a half hours away from him and it takes 3 days or more to get the product"
“Hi Reviewer550110557,
I sincerely apologize for the inconvenience you've experienced with your recent orders. Your feedback is invaluable to us, and we're truly sorry for falling short of your expectations.
We understand how frustrating it must be to anticipate your order only to face delays and uncertainty. Rest assured, we're actively addressing the issues in our warehouse operations to ensure smoother processing and timely dispatch of all orders. In line with this, I will provide you a discount code for the inconvenience.
Please know that your satisfaction is our top priority, and we're committed to making things right for you. If there's anything specific we can do to improve your experience or assist you further, please don't hesitate to reach out to us.
Once again, I apologize for any inconvenience caused, and we appreciate your patience and understanding.
Warm regards,
Shebet C.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi freddileone,
It sounds like you had a fantastic experience with finding and receiving the part for your 98 Chevy Venture! Quick and easy searches, on-time delivery, accurate fit, and fair pricing are all crucial aspects of a great shopping experience. Thank you for sharing your positive feedback, and if you need anything else in the future, don't hesitate to reach out!
Thank you,
Norylin T.
Customer Advocate Team”