"Very great customer service and customer friendly excellents."
"I wasn’t aware of several charges and parts not coming in together and being charged different prices then what I initially paid for!! Wish I was told before ordering! "
"went above and beyond for me "
"I needed a new piece of cowling for my inner wheel well. I knew the dealership price would be painful. The carparts price was reasonable and the quality exceeded expectations. "
"I ordered front & rear shocks('57 Bel Air) which were delivered in a very timely manner. One rear shock had a leak and needed to be returned for replacement. Well, the swiftness, correspondence, attention to detail which I have not experienced in a "dogs age" was/is really impressive. And, let me add, this was over a weekend, on the website. The replacement shock is in transit at no charge. This is definitely my "go to site" for car parts. WELL DONE."
“Hi Robert,
Thank you for sending us a review, It's fantastic to hear about your positive experience with us, thank you for allowing us to address your concern. It's great to know that you found a reliable source for your car parts needs. Hoping to do business with CarParts.com again!
Warm Regards,
CarParts Team”
"I was having a difficult time finding all four chrome handles in one package. Six The representative was very professional and located the package and had it mailed off to me in no time. Thank you Six."
“That's fantastic to hear! It sounds like Six really went above and beyond to help you out. It's always great when customer service representatives make the effort to ensure you get what you need efficiently. I'm glad your experience was a positive one! Thank you for choosing CarParts.com.”
"Got an estimate from an auto shop to replace a side mirror at $600. Bought the mirror from CarParts.com for $60 including the shipping. Had it installed in one hour. The mirror looks and works like the original, it was shipped almost immediately and arrived in three days. "
“Hi lanao26,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Bry M.
Customer Advocate Team
CarParts.com ”
"I experienced good quality during the process. "
“We're thrilled to hear about your positive experience with us! Thank you for choosing Carparts.com and for taking the time to leave us a 5-star review. We truly appreciate your support!”
"WAIT TIME WAS A MINUTE BY ESTIMATE... 15MIN LATER STILL HOLDING... LIVE CHAT HAS BEEN DOWN FOR WEEKS... CARPARTS.COM/RETURNS DOESNT EVEN EXIST. WOULD ONLY PURCHASE AS A LAST RESORT. MULTI-MILLION DOLLAR POTENTIAL CUSTOMER HERE WALKING AWAY AFTER THIS 260$"
“Hi partssawchuk,
I apologize for the inconvenience you’ve experienced with CarParts.com. As a potential customer, it’s frustrating to encounter issues like long wait times and unresponsive live chat services.We are investigating this matter, and we appreciate you for bringing this to our attention.
Regarding the return, upon checking, one of our representatives already assisted you in filing the return. Remember, your satisfaction matters, and I hope CarParts.com addresses your concerns promptly. If you have any other questions or need further assistance, feel free to ask!
Thank you for your attention to this matter.
CarParts Team”
"The representative handled my order with accuracy and efficiency. I really appreciate this type of service."
“Hi Reviewer2319341992,
We're delighted to hear that you had a positive experience with our representative! Providing accurate and efficient service is something we strive for, and we're glad to hear that we met your expectations. If you ever need assistance in the future or have any questions, feel free to reach out. Thank you for your kind words and for choosing CarParts.com!
Thank you,
Norylin T.
Customer Advocate Team”
"Placed an order the 26th still waiting for it to be processed as of the 29th, supposed to be receiving parts on Tues but don't see that happening with today being Mon."
"The products I bought were just what I wanted. Thanks."
“Hi ronwashburn,
That's fantastic to hear! It's always great when a purchase meets your expectations. If you have any questions or need assistance with anything else, feel free to ask!
Thank you.
Shebet C.
Customer Advocate Team”
"We easily found what we needed on Carparts.com for a 2001 Ford pickup. The price was very reasonable and the shipping was prompt - received it in two days. It's installed and working just fine. Very happy!"
“That's fantastic to hear! We're thrilled that you found exactly what you needed for your 2001 Ford pickup on CarParts.com. Delivering quality parts at reasonable prices with prompt shipping is what we aim for, and we're delighted that you had such a positive experience. It's great to know that the part is now installed and working perfectly. Thank you for choosing CarParts.com!”
"I have ordered many parts for my old Explorer, and have never had an issue. This last time I thought that the item was shipped as one package but it was as two. I contacted customer support and had an answer almost immediately and they followed up with me until I received the second package. I appreciate the service. "
“Hi tlt3889746453,
It's good to hear about your positive experiences with ordering parts for your Explorer! Dealing with separate shipments can sometimes be a hassle, but it's great that our customer support team was quick to respond and ensured you received the second package promptly. Their dedication to following up with you until everything was resolved showcases our commitment to customer satisfaction. Thanks for sharing your experience!
Thank you,
Norylin T.
Customer Advocate Team”
"I saved thirty dollars compared to another company I used in the past. I got a date for delivery before I sent the order in and should receive it within a week. Hoping for great results. "
“Hi Saphire1963,
Thank you for choosing Carparts.com for your auto part needs! We're thrilled to hear that you saved money and that your delivery date is set for the upcoming week. We appreciate your support and look forward to providing you with top-notch products and service. Drive safely!
Regards,
CarParts Team”
"After trudging around a couple of junk yards- someone recommended carports.com. best thing that ever happened for me ordering parts for my truck- My items were packed- shipped delivered seamlessly and I literally installed everything a few minutes after the box arrived. I will definitely use this company again and will recommend carports.com to anyone that needs parts for their vehicles. Thank you very much for a job well done and providing a great service.... "
“We are thrilled to hear about your great experience with Carparts.com! Thank you for choosing us for your automotive needs. We are glad to have provided you with seamless service, and we appreciate your recommendation. Thank you for your kind words, and we look forward to assisting you with your future car part needs.”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Thank you so much for your amazing review! We are thrilled to hear that our customer rep went above and beyond to assist you. Your satisfaction is our top priority, and we appreciate your feedback.”