"Very great customer service and customer friendly excellents."
"The fuel pump I ordered stated it fit my exact make/model but it did not. I was not going to wait another week just to get a correct part, had to use old parts with the new to get working."
"I ordered a few parts from Car Parts.com and let me tell you these guys care about there parts and there customers. One of the parts I ordered I had them paint to match my car as they offer that option. Just a few days after I ordered it A representative called me informing me that my part had arrived with a flow. The rep said a new part was already ordered and it was expedited and apologized for the delay. If your looking for a Quality part and people who care then look no farther. This company and there employees are world class hands down. I look forward to doing Business with them in the future. "
“Hi steve1238602906,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Awesome to deal with. Part was as advertised. Fast shipping "
“Hi mikevent1945083602,
Thank you for your great feedback! We're happy to hear that the part met your expectations and that you were pleased with our fast shipping. If you need anything else or have any questions, feel free to reach out. We appreciate your business!
Thank you,
Norylin T.
Customer Advocate Team
”
"It's hard to give a good review when you tell me that I well receive my order in two days than I find out it's going to take 2 weeks for such a small order I always tell my friends how wonderful you guys are and how reasonable prices are with you but now I'm just going to be quiet tell I see how my next order goes "
“Hi,
I'm sorry to hear about the delay in receiving your order. We understand your frustration and apologize for any inconvenience this has caused. We strive to provide accurate shipping estimates, and we regret that we fell short in this instance.
We sent you an email today. Please reply to the email so we can further assist you. We appreciate your feedback and hope to earn back your trust in our service.
Regards,
Shen
Customer Advocate Team”
"3 weeks and I’m still waiting for my order to even be shipped. I’ve been waiting to receive spark plugs to work on my car and they’re taking forever. "
“Hi,
I'm sorry to hear about the delay in shipping your order. I understand how frustrating it must be to wait for the spark plugs you need for your car repairs.
Per our records, we are now processing a replacement for you since based on our investigation, the shipment was lost in transit. We appreciate your patience and apologize for any inconvenience this may have caused.
Regards,
Shen
Customer Advocate Team”
"The parts I ordered were just as described and fit perfectly. Fast shipping as well"
“Hi robertjones900849140,
We're thrilled to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Carparts.com for your auto part needs. We look forward to serving you again in the future!
Regards,
CarParts Team”
" Very easy, good price, vehicle match very detailed "
“Hi Reviewer2030223904,
Thank you so much for the amazing 5-star review! We're thrilled to hear that you found our website convenient, quick, and with detailed vehicle matching. We appreciate your feedback and look forward to assisting you with your car part needs in the future.
CarParts Team”
"I ordered the wrong compressor and they had me send it back reorder the right one and I got it within 2 days, awesome customer service."
“Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience with our customer service team. We appreciate your feedback and look forward to serving you again in the future.”
"First order was given a wrong expected delivery date. The part I ordered was pertinent. Had I known the order was hypothetical I would have looked elsewhere for the part"
"This latch mechanism will never engage in the locked position because the the part that pushes it down would need to go below the housing to engage.
No wonder they marked it down so much from the original price. "
"This the second time I ordered here and paid shipping for 2day delivery and both time once my package is finally sent out the delivery date is always for 5/7 days out from what I paid for.. they false advertising 2 day delivery but sent it ground standard shipping which is 5/7 days delivery time. I will not order here again when it only cost me to lose money and customers due to their false delivery time and dates to make you think it's a fast speedy delivery. I'll stick with local parts houses from now on "
"O2 sensors threads are not threaded properly and will not screw in. They claim easy return but that is far from true. I will never buy here again."
"When I ordered, it said my part would be there Monday. Then it was Wednesday. Then it was Thursday. I didn’t end up getting it until the following Tuesday. It’s probably because they use FedEx. At least I could track it, don’t know why other people had issues with that. And I got the correct part. Looks good as new. "
“Hi mtousignant4198325904,
Thank you for sharing your feedback regarding the shipping experience. I apologize for the inconvenience and frustration caused by the delays in your order's arrival. We strive to provide accurate delivery estimates and timely service, and I regret that we fell short in this instance.
Shipping delays can sometimes occur due to factors beyond our control, especially with third-party carriers like FedEx. I'm glad to hear that you could track your package and that you ultimately received the correct part in good condition.
We are continuously working to improve our shipping processes and communication to prevent such issues in the future. Your feedback is invaluable in helping us identify areas for improvement.
Regards,
CarParts Team”
"Quick shipment, good price, quality new part. Will definitely use Carparts again."
“Hi SaturnDriver,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"This part was guaranteed to fit my 2013 Volkswagen Jetta, but it did not."
“Hi Reviewer4183861344,
I'm sorry to hear that the part you received did not fit your 2013 Volkswagen Jetta as expected. Upon checking our records, one of our customer advocates has already reached out to you about returning the product. Unfortunately, this order is beyond the return time frame, as we only accept returns within 60 days.
Regards,
CarParts Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Patrick,
Thank you for sending this review. I'm sorry to hear about the fitment of this part you ordered from us. Rest assured that that we will review this matter and address this with our supplier. To immediately resolve your concern we sent you an email regarding this, kindly reply so we could proceed with the best resolution for you.
Best regards,
CarParts Team ”