"Very great customer service and customer friendly excellents."
"Lady was nice and good to work with, satisfied "
"Just spoke with customer support, he was very helpful with all the query i have with my car part appreciate the work "
“Good day!
Thank you for taking the time to write about your experience. We're happy to hear that we were able to help to your satisfaction. We look forward to doing business with you again!
Regards,
CarParts.com”
"Very knowledgeable and prompt with delivery. It came one day earlier than stated. Well packaged. "
“Hi drlsgt,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Quick and fast ordering o"
“Hi Reviewer2398797872,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Thank you
Norylin T.
Customer Advocate Team”
"This is my go to place to buy car parts online. The prices are fair and shipping is FAST and customer service excellent. I have tryed other online sellers but this one is hands down the best!"
“Hi Reviewer2895139648,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you
Norylin T.
Customer Advocate Team”
"Very fast processing very easy information to fill out and very quick service quick delivery"
“Hi Reviewer2738393064,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Thank you
Norylin T.
Customer Advocate Team
”
"Ordering and receiving was so great. But item received doesn’t work correctly. I can’t get through to anyone to discuss problem. Only control for left window works. The other windows and mirror control do not work. "
“Hi Agnes,
This is to inform you that we received your review on part number AC20835553 Window Switch.
We pride ourselves in selling good quality parts at reasonable prices so we are quite saddened and embarrassed that we fell short in your case. We will definitely relay your comments about the product to our supplier so we can address the issue on quality.
I can see that a return was issued on the order. I personally sent you the return instructions and shipping label email. This will be sent separately.
Let me know if you need further assistance.
Anthony C.
Customer Advocate”
"The overall fit and function of the whole item was OK. However, I was disappointed that some of the individual components that made up the item (2018 PriusC driver's side mirror) were not true factory replacements. I had hoped to simply swap the outer shell to replace my missing one. But, though from the outside they looked identical, the internal mounting arrangement was completely different. As a final insult, once I had the complete new assembly installed (way bigger project than I had hoped when purchasing), I discovered that the turn signal lamp would not light! Took the assembly apart again, swapped my original working bulb for the new defective one, and put it all back together again. All good now. As I said, 3 stars; "somewhat satisfied"."
“Hi Reviewer1538846124,
Thank you for providing feedback on your recent purchase. We apologize for the inconvenience you experienced with the individual components not being true factory replacements.
We understand the frustration of expecting a straightforward swap only to encounter differences in the internal mounting arrangement.
Additionally, we apologize for the issue with the turn signal lamp.
We appreciate your patience in resolving this matter by swapping the bulbs and are glad to hear that everything is working now.
Your feedback helps us improve, and we'll do our best to ensure a smoother experience in the future.
Regards,
Paul D.
Customer Advocate Team
CarParts.com”
"headlight arrived with a cracked lens and the center diffuser was broken and floating around the headlight. "
“Hi Brady,
This is to inform you that we received your review on part number REPCH100101 Passenger Side Headlight.
Sorry to learn that you received a damaged Headlight. It was never in our best intentions to subject you or any of our customers to such inconvenience.
We have sent you emails regarding options we could work with.
We will be waiting for your response.
Anthony C.
Customer Advocate”
"Great price , good part and good price on shipping and it got here on time!"
“Hi jaimecastillo,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
CarParts Team”
"The delivery date was incorrect "
"Went to install rear tailgate motor and the incorrect part was shipped."
“Good day! Thank you for letting us know about the part you got from us, I see on our system that you already spoke to one of our representatives, thank you allowing us to address your concern. Feel free to send us an email if you have other concern.
Regards,
Patrice
Customer advocate team.”
"Great Work Enjoying Business "
“Hi Reviewer4199256269,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Carparts Team”
"The item is over priced and did not work when i recieved it. I needed to get the vehicle running and was able to get a new one not a rebuilt one for half the money."
“Hi Reviewer3407087329,
Thank you for your feedback. We are committed to fair and honest pricing and it is unfortunate that you were unsatisfied with the price of the part that you ordered from us.
Also, we're sorry to hear that the part did not work. Please reply to the email we sent you in order for us to address this concern.
Again, thank you for taking the time to write this review and we look forward to hearing from you.
Thank you,
Norylin T.
Customer Advocate Team ”
"Ordered 2 door handles great quality great fit and had them super fast. Top notch."
“Hi buddyardis11,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
Norylin T.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Good day!
Thank you for taking the time to write about your experience. We're happy to hear that we were able to resolve the concern to your satisfaction. We look forward to doing business with you again!
Regards,
CarParts.com”